For the mom who gives us everything - Mother's Day gifts that connects us.
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Unlock iphone

I bought an iPhone to gift it to my mother for which I do not have any amount pending. Her SIM card carrier is currently locked. I request you to unlock her SIM card as soon as possible.

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Call log question

Does anybody know what the symbols mean on a call log? It says email to mobile, but there’s no number and no email only these symbols. it has a picture of a telephone and @  05/06/2024 06:51:49 PM @

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12

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Don't have EID in the iphone12

Hello, I am now a cricket user, and I want to transfer my number to ATT, but there are some issue with that, when they let me input the EID, I found I don't have that, I called Apple and they said since I bought this phone in a different version, not US version, so I don't have the EID. How to de

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93

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Cellular data failure localized to specific area

Hi -My iPhone is failing to receive cellular data when connecting to the 5GE tower(s) closest to my home.* The failure is expressed as: The phone shows it has a 5GE connection with 2+ bars, and internet-connected apps refuse to load (e.g. Safari, Firefox, YouTube, etc.)* The issue occurs within a di

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29

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Unable to receive calls

Goes straight to voicemail

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13

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Sim Number Transfer

Hi I am trying to transfer a number from an apple watch to an iPhone, but it is requesting for a qr code. Can you please provide an email to reach out to for that type of problem?

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21

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Saving Voicemails

How do I save all my voicemails at once? iPhone has 200 saved. Some deceased relatives, VIP business voicemails, etc. I do not have endless hours trying to save each one individually. If nobody knows how to do that, can you sort by duration (longest to shortest)? That would help! Thanks.

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20

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Accepted Solution

Phone locked. Previous owner has a bill pending. Can I still use on AT&T network.

I purchased a iphone for my son on some website about 2 years ago. We're at the point of getting a dataplan. I was going to start him with a cheap T-Mobile plan, but couldn't because the phone was locked. AT&T won't unlock because a bill is pending. Is it locked to the AT&T towers and networ

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22

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Unlock device

We can’t unlock this device until the former owner removes it from their AT&T account. it’s prepaid number but getting the bellow error when try to unlock. How to resolve this issue. Device is fully paid off.

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Accepted Solution

Official Solution

Hola no recibo el mail de confirmaci?n para liberar un iPhone

Hola no recibo el mail de confirmaci?n para liberar un iPhone

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(1)
Call log question

Does anybody know what the symbols mean on a call log? It says email to mobile, but there’s no number and no email only these symbols. it has a picture of a telephone and @  05/06/2024 06:51:49 PM @

Questions

12

0

0

Trending Accepted Solutions

(9)

Accepted Solution

Official Solution

New 2024 iPads ??

Will ATT be selling or an upgrade for the New ipads announced today?

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250

21

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Accepted Solution

Official Solution

AT&T won’t unlock my deceased Mom’s iPhone

My mom passed away in July 2022 and after she died, my Dad brought her phone into an AT&T store in New York. The AT&T employee told my dad after he proved that she died that AT&T was closing my Mom’s account and that her remaining payments would be waived and take care of. My Dad was nev

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150

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Accepted Solution

Amount owed

Is It possible to know how much is left to pay off on a phone bought online. If yes, who ?

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58

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Accepted Solution

the device you want to unlock is active on another at&t account. the account owner needs to remove the device from their account first. for

Bought a iphone 11 here in uae, turns out its sim locked and couldent contact the seller. if u try to unlock it via att unlock program it says "the device you want to unlock is active on another at&t account. the account owner needs to remove the device from their account first. for assistance,

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38

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Accepted Solution

unlocking a iphone

Requested at&t unlock a phone. The request showed pending.  24 hrs later, I received a email stating that request was cancelled because time had expired!  I have recieved multiple emails this week from at&t , but this one concerning unlocking a phone, I did not receive , was not i

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35

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