Tutor
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4 Messages
Amazon won't let me complete upgrade phone purchase
This morning, very early at 4am pacific, I logged in to change my data plan to the 1 gig shared value. I also paid off my current phone, with a lump payment. That was succesfull, and got a confirmation email from AT&T that the charge went through.
But now, even hours later, when I try to purchase a 1 cent phone upgrade, with contract renewal, on Amazon, it almost makes it through the process, but then stops with a message:
"You have a scheduled plan change on your AT&T account and Amazon is unable to make additional changes to your account until all pending updates have completed."
But I already called AT&T after trying a cuople of times to check my account status. The at&t Rep said it was ok, but stll, even just 7 minutes ago, the Amazon purchase won't go through.
Does anyone know how to go about clearing my pending status?
Or maybe Amazon caches data, and they're not even trying to reconnect to get my current status, even though it looks lke it does ?
formerlyknownas
ACE - Sage
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117.4K Messages
10 years ago
PENDING.
Until Amazon has the information and your payment processes (which even AT&T would not be able to confirm until the bank or card company clears it), then it shows a "pending"
Patience.....🐢
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steve_wp8
Tutor
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4 Messages
10 years ago
Okay, that makes sense.
I got a little antsy, because the number of phones it shows in stock on that Amazon product page, is getting down to just a few left, and my current phone is cracked on the screen.
Thanks for the reply though.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Hi @steve_wp8
If you still need any help with that, our team will be happy to assist. You can send us a private message by clicking here.
Thank you,
Dmitriy
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steve_wp8
Tutor
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4 Messages
10 years ago
Thanks Dmitriy,
I kept trying last night, and I was finally able to order it. New phone is on its way.
Appreciate your reply.
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cgonz313
Contributor
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1 Message
10 years ago
I'm having a similar issue.
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steve_wp8
Tutor
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4 Messages
10 years ago
Keep trying, preferably wait until the evening. I was able to purchase it on the same evening as my original post here, even before my credit union showed the charge going through for the transaction I made.
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