Contributor
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3 Messages
Panasonic IP Camera cannot send emails from camera after uverse instal
Panasonic IP Camera cannot send emails from camera after uverse instal
Contributor
•
3 Messages
Panasonic IP Camera cannot send emails from camera after uverse instal
Anonymous
New Member
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25.7K Messages
10 years ago
What kind of camera? Can it do SSL? It's required now for email. If not you can call AT&T and see if they will unblock port 25 for you. They used to do it but not sure if they still will.
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geoffclark
Tutor
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5 Messages
10 years ago
The camera is a Panasonic BL-C140.
The camera data sheet lists SSL as a supported protocol.
It is strange that the camera has been working great for a long time and now suddenly won't email at all.
The camera has an error log. Each time it fails to send an email it posts the following three error codes:
Protocol SMTP, Division 143, Code 80004003H
Protocol SMTP, Division 143, Code 250
Protocol SMTP, Division 143, Code 80004003H
Is there any way to figure out where the problem is by troubleshooting?
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Anonymous
New Member
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25.7K Messages
10 years ago
Here is what Panasonic says the error code means:
==>Set it correctly.
==>Set a correct Default Gateway address.
==>Contact a network administrator or provider to confirm it.
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Anonymous
New Member
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25.7K Messages
10 years ago
I also located this: http://www.networkwebcams.com/ip-camera-learning-center/2011/08/12/how-to-email-alerts-from-panasonic-ip-cameras/
It also says that after any changes you need to re-start the camera for the changes to take effect.
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geoffclark
Tutor
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5 Messages
10 years ago
Thanks for all the suggestions but I am still unable to get the camera to send emails.
Not sure what to do. I have changed the settings to what is recommended on the ATT Email server settings (POP and SMTP) page: outbound.att.net and port 465. After making this change I get an error code 80004002H.
Could not receive the response from SMTP server.
==>Contact a network administrator or provider to confirm it.
I am able to send mail with these settings using windows mail.
I dont know what else to do with this. Any suggestions would be appreciated.
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Anonymous
New Member
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25.7K Messages
10 years ago
I would suspect that it's not the "provider" as you mentioned your regular email is working. Take a look at this: http://www.att.com/esupport/article.jsp?sid=KB401573&cv=812#fbid=euBkPSjxPr- and see how many of the fields you can match in your camera. One of the main things is "SMTP requires authentication" and "server requires SSL".
If you still can't get it to work I would recommend you call Panasonic support and see if they can help. Maybe there is a software upgrade they can provide you for the camera to correct this issue? Other than this I'm all out of ideas.
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geoffclark
Tutor
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5 Messages
10 years ago
Thanks for all the suggestions. I looked at SMTP2go.com, but I think my camera sends more than 20 emails per day which exceeds the free limit.
I did find a workaround using my Synology DiskStation NAS. It has surveillance station which can email motion notifications.
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mohare
Tutor
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8 Messages
10 years ago
So frustrating... I have done everything that all have talked about here and elsewhere, and it still doesn't work. I don't have access to a workaround. Any other suggestions? Besides:
outbound.att.net
port 587
at&t email address with master password or email password (both tried)
turn on sensor deactivation so emails are sent no more frequent than 1 minute apart.
use SSL.
It should work, but it doesn't. Open to other suggestions!
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ubrahme-2104
Voyager
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2 Messages
10 years ago
Same problem I am having
Panasonic BLC-131 was sending E-mail triggered photos for few years - then all of sudden
stopped working recently
original settings were SMTP smtp.att.yahoo.com PORT 25
Now the Tech Support is stating outbound.att.net Port 465 ----> tried this & it does not work
Have you figured around a FIX? Thanks
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DavidCS
Community Support
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1.7K Messages
10 years ago
Hi @ubrahme-2104,
Along with changing the SMTP port and address, you want to make sure that you have the setting enabled to connect using authentication (your E-mail and password) and make sure you have the SSL option checked.
Hope this helps fix it.
-David T
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