Open ticket ***

Hello,

I'm not sure where to post this, please advise.

Over two years ago a project was under way in my neighborhood to update and replace older utility poles, unfortunately we were never notified of this change (I was also out of town), and the old poles were never removed which meant I was left with 3 poles in front of my house. Some of the new wiring has been transferred to the new pole, however the old pole was used again by at&t, so the city cannot remove it. I have confirmed this with an individual with the Birmingham streets division who came out and looked at the poles, and I reached out to Mrs. Hagan with at&t a little under a year ago to report it, however I still sit with 3 poles in front of my house. It is very frustrating, first because I can't get resolution, and second because of the location of the poles, the new one, is directly in my sight line, and blocking light from the street lamp to my front porch. This also does not bode well for resale value.
I have posted on the business forum in the past and had a quick, and satisfying response, I hope to have that same experience here.
Thanks,
Mindy [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]