Contributor
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3 Messages
No Services for over a week. Next steps?
Today will be day 8 without service (7 since tech was supposed to be on sight). I have called over 10 times and each time I am told that I will be put on priority for next day, but no one shows up. I always ask if there is any other contact that can get this issue resolved, but I am told that they can try and escalate it, but that seems not to work.
Has anyone else had a similar issue? What steps did you take to resolve it?
Even the contact that I have in the retention department(you can imagine why I am talking to them) cannot seem to figure out a way to get this fixed.
Any advice would be greatly appreciated.
Jeffster
ACE - Professor
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2.6K Messages
10 years ago
I would recommend that you send a Private Message to
ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM(Blue envelope top right of screen) between the hours of 7am-10pm CST Monday - Friday, should hear back within 2 to 3 business days.
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jrice0413
Contributor
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3 Messages
10 years ago
Thank you for the reply. I will give that a shot.
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jrice0413
Contributor
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3 Messages
10 years ago
I honestly didn't think that this would make a difference, but it did. They gave me a call and were able to get my services up within 5 minutes(although they are not at full capacity). Hopefully someone will get out here to complete the fix. Thanks for your suggestion.
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