Frustrating system

I have the whole AT&T package, voice/internet/tv/mobile/Digital Life. Mobile - no problems. Digital Life - not integrated as seamlessly as you would think with the internet service, in fact the internet service guys don't even know what the alarm components are or what they do and vice versa. TV - not sure since it comes in on the deteriorating internet. Internet - failing. Worked well for about a year but couldn't change any settings because the "help" page dor the modem/router told me the default password was on the bottom of the router. Rebooted everything multiple times, had a new wireless tv receiver sent out but no luck. Finally internet became very inconsistent. Chatted with "support". Useless except for making a service appt. Just found out yesterday through a service tech that the password was really on the backup battery box in the closet! Next, the service tech tried to update the modem to fix an inconsistent connection. Poor guy was at the mercy of both bad refurbished hardware and poor/slow support getting "flow" because of the new box. So, after a 4-8 pm Sat afternoon appt that left me with nothing working, I expected a Sunday morning appt to fix everything. No such luck...another 4-8 pm appt. Now I'm trying to decide if I've gone with the wrong provider for all my interconnected services. The service techs seem to try their best with little support from tech or scheduling/management support. I bet Mr. Stephenson doesn't have these problems with his services!