EXCESSIVE Hold Time

One time, when we still had Time Warner (or Comcast), I called Customer Service and was on hold for over 2 hours before I hung up. 

I was so mad after about 45 mins., I thought "I'm just going to see how long I'm on hold!"  Thank goodness, that's the record (for me) and has yet to be broken by ANY CS department.

Thanks for sharing. How about LONG Hold times here at ATT? 41 minutes is the worst for me, so far (Except DELL laptop support I HAD to fix my computer at the time, so I had to hold, but left them shortly after) I have other close 20 Minutes+ w/ATT but come on 41, 45 minutes is not acceptable.

I just hit the 52:30 mark... And all support chat agents are busy as well...

Hello, andybooker!

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-Mariana

OMG AT&T is awful, with awful hold times. I had a ? on our small buisness Uverse acct. I called the number on the statement  for billing and support: 1-800-321-2000. After waiting a 1/2 hour and agent tells me: "oh you have the wrong #"  Reply: "It is on your statement"  Agent: "you need  this phone number 1-800-288-2020.  So I call that number, then the agent says, "This is residential Uverse" and you need accounts receivable, let me connect you.  After 15 minutes the call gets disconnected. HOW ABOUT PUTTING THE ACCOUNTS RECEIVABLE NUMBER ON THE STATEMENT and training your customer service agents. This has left such a bad taste in my mouth with at&t.

@smallbuisness, I'd suggest that in the future you ask questions here by sending a Private Message to ATTCustomerCare .  The response time may be longer than the hold time, but you can be doing other things and you're much more likely to get the correct answer the first time.

Excessive hold time to reactivate data plan after ATT mistakenly suspended it while I traveled internationally.  Over an hour so far of time spent waiting to connect with an agent to resolve the issue.

47 minutes and counting right now. 

Well I have been on hold with the "Customer Loyalty Department" for 2 hours and 12 minutes and running..... I am trying to cancel my U-Verse service as well as 2 land lines. I have made multiple attempts and have never succeeded to get through the ridiculously long hold times. Today I was committed to getting it done , but I think they are going to win again, I won't be able to stay on hold much longer as my job and life in general will get in the way.

This is insane, they have literally made it impossible to cancel service with them. I have been paying now for over 6 months on these services I am unable to cancel. What a joke this is..... [Edited to comply with Guidelines] There must be several others like me stuck on this merry-go-round. UUUgh!!!!

It's now 2 hours and 20 minutes and counting.......

Steve

3 hours trying to renew my contract and still have had ZERO success. Let me repeat: I AM TRYING TO GIVE THEM BUSINESS AND IT'S TAKEN OVER 3 HOURS AND STILL NOTHING. Now i want to cancel my service - how in the world am i supposed to do that? Just pathetic!