Contributor
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1 Message
Contract Unfairly Extended
I paid full price for an iphone 6 because I was not eligible for the upgrade. Right on the order page it stated "No contract extension required" Why was my contract once again extended for another two years?
ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Hello @sears76
We'll be happy to check on it for you and help you with anything you may need. Please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.
Thank you,
Dmitriy
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slyfielj
Scholar
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150 Messages
10 years ago
If you're paying full price, that's the message it should be showing. It's just stating that your contract (if you're on one) will not be extended. And no new service commitment will be entered. If you were upgrading using a 2 year contract price, it would say something like "2 year agreement price: XXX". Just reassuring you that your contract status is not affected.
Otherwise, send the PM like the employee suggested, as that's something that definitely needs to be looked into. No subsidy should = no contract extension.
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