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Posted Jun 24, 2014
7:39:53 AM
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Porting a telephone number

Although the FCC requires that telephone numbers be ported within 24 hours (http://www.fcc.gov/guides/portability-keeping-your-phone-number-when-changing-service-providers), AT&T has estimated 16 days for a simple port (16 days includes three already-missed estimates). The President's Office has failed to resolve this complaint.  Do I have any other recourse?

Porting a telephone number

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Jun 24, 2014 8:08:27 AM
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ACE - Master

Is this residential or commercial?

Is this AT&T as the new service provider or the old?

Is there a block on the number to be ported?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jun 25, 2014 10:59:43 AM
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Employee

If your previous service provider was not at&t then yes it can take quite some time for your old provider to release your number. If so have you informed your provider? have you paid your bill up to date? (some providers have been known to hold the number until the final bill is paid in full and any equipment returned). 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Jun 25, 2014 12:12:43 PM
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ACE - Master

Constructive wrote:

...ave you paid your bill up to date? (some providers have been known to hold the number until the final bill is paid in full and any equipment returned). 


Which they are allowed to do under the rules the OP linked.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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