Contributor
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3 Messages
e-mail Contact us and options for color on replacement
I cannot find an e-mail Contact Us. Is there one?
I'm furious that when I filed a claim for a new phone that the only one was in white. My previous phone was black. It seems odd that with all the invenotory AT&T must have that they do not provide a choice. It is also strange the they would not default to the device specifics from the one you had which is one record. Why are there no options? I do NOT want a white phone.
kdfederer
ACE - Expert
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13.1K Messages
9 years ago
Unfortunately, the replacements come from the insurance company. Their contract says that if they do not have the model in stock, they can substitute with a similar model. That is between you and the insurance company. AT&T has no control over that.
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kaiserk
Contributor
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3 Messages
9 years ago
Sent from my iPad
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ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hi @kaiserk
I’d be happy to help you contact the insurers, Asurion. You can reach Asurion via their contact us page here or by calling directly at 888-562-8662.
If the replacement was not via insurance and instead via your warranty, it may have been due to a shortage of inventory. You should have been notified that the color would be different at the time of the exchange being agreed upon. Please let us know if this is the case.
I hope this helps!
Charise
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kaiserk
Contributor
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3 Messages
9 years ago
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