Contributor
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1 Message
iPhone 6 Subsidy & Unlimited Data
I have an iPhone 5 with unlimited data plan on AT&T. It's eligible for an upgrade with 2 year contract. Can i pre-order the iPhone 6 on Friday subsidized with 2 year contract and keep my unlimited data?
Thank you,
Steven
cousintim
Professor
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1.7K Messages
10 years ago
Yes. You'll be presented with the option to keep your Unlimited plan when you process your order.
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Joseph1701
Voyager
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1 Message
10 years ago
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totallygood
Tutor
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4 Messages
10 years ago
I'm confused as well. There was definitely not a checkbox to keep my unlimited plan and now after ordering it says "Removed: Pre-order, iPhone Messaging 1500" and that "All of your devices will be converted to your new Mobile Share Value plan within 48 hours after your pre-order device has shipped.". I didn't choose a new plan and I want to keep my old plan. If anyone could help me fix this that would be great. If it's not possible to keep my unlimited plan then I'd like to cancel my order and and drop AT&T. So hopefully this is solveable.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
@StevenBD
Sometimes there are the same plans but they have different codes in the system and it may say it's getting replaced, but it might be getting replaced with the same plan, just for the new phone. Still a good idea to call AT&T and double check when you get a chance. You can definitely keep your unlimited data plan.
@totallygood
Something is wrong here, but don't worry, we will be happy to get it fixed for you. You can send us a private message by clicking here.Please include your full name, phone number, account number and the best time you can be reached.
Thanks guys!
Dmitriy
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everette
Tutor
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4 Messages
10 years ago
I contacted customer service earlier and was told I would not lose it.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Hello everette,
Please don't worry, we'll be happy to help you with that! You can send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.
Thanks,
Dmitriy
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Muffines
Contributor
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3 Messages
10 years ago
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Muffines
Contributor
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3 Messages
10 years ago
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sanjaymedi
Tutor
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4 Messages
10 years ago
I had the same issue as well. I seem to have lost my unlimited data plan. I did send a private message to customer care.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Thank you @sanjaymedi
One of our social media care managers will be contacting you as soon as possible to assist.
Dmitriy
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