1 Message
Payment arrangement
I had a payment arrangement for 3/26. They didn't take their payment then suspended my service today! I chatted with customer service and they said I didn't have that payment arrangement but I have the screenshot that proves I did!
dwill05
ACE - Master
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10.5K Messages
1 month ago
Did you reply 1 on 3/26 to pay $128.47? Was the card you used charged, and did it have enough funds?
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MicCheck
ACE - Expert
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14.2K Messages
1 month ago
That definitely is evidence of a payment arrangement. However, it in no way indicates that an actual payment had been scheduled. In fact, it seems pretty clear that a payment still had to be made by you.
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JefferMC
ACE - Expert
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35.2K Messages
1 month ago
I'm in agreement with the previous posters: a payment arrangement is an arrangement to forestall some of the consequences of making a payment later than the original deadline. It's not an arrangement to cause that payment to occur. You still have to take an action (like replying with a 1, or using the payment portal) to make the money get to AT&T. If you didn't do that, then your payment arrangement ended and you didn't make a payment, and AT&T will be very not happy with you for not meeting a payment arrangement.
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