Outage Credit

I got on last month’s bill 

My bill showed the $5.00 discount, but my autopay sent the normal (higher price). I texted customer service (a hit or miss venture) and ended up being charged an additional cost of what my phone bill should have been with the discount.  Unreal.  Thank goodness my credit card company backed me up on this obvious error. However, as to date, I have not received the $5.00 discount for the ATT outage (cash or credit).

@Clock1 

Ummm... you do know that if you use a credit card to auto pay your bill, you don't get the full autopay discount? And it's been this way since October of 2023? And that notices of the change in the auto-pay discount for the "unlimited your way" plan (which is a per phone line discount) went out in July of 2023?  

You might want to read your past 6 months of bills 

Thank you.  I will definitely research this info further.  Too bad the ATT rep did not have this information to share with me when I reached out for help. That would have saved me from being charged the cost of an additional phone bill (for the same month). On a positive note, the erroneous charge was refunded.

@Clock1 Are you saying that your bill said $100 was due (which also would have said that $100 would be paid on 4/15) but you paid (through autopay) $105 (which is how much you pay every month)?

Yes. Using the arbitrary $105 as my regular bill payment (which was automatically sent) even though the actual bill for that month was the arbitrary $100 due to the outage.

Well that is weird no matter how you slice it