Liar trapped me

A fraud case would be someone opening up an account in your name (identity theft) or making changes on the account when you didn't have contact with AT&T. Since this is a dispute regarding changes that were not as you expected, you deal with customer support. As you've already done that then your option at this point is to file a BBB complaint. That gets forwarded to their upper management and is expected to get contact within a few business days from their Office of the President. Not a guarantee it resolves the way you want, but it is a shot and is as high up as we consumers can go.

Also usually the "free" offer is covered by credits (may take up to 3 months to start) to offset the monthly installment. And the initial one is larger to count the months already shown. But if you cancel service before the installments finish, any remaining credits are forfeited and the remaining installments are now due all together on your final bill.

Were you expecting a completely free $1000+ phone handed to you?  That’s pretty unrealistic.  The way the credit promotion works is that you buy the phone on monthly installments, and get offsetting bill credits that zero out the monthly cost.  By most definitions, that’s free because you aren’t paying a penny for the cost of the phone itself every month, so it wasn’t a lie that it’s “free”.  That said, there are obligations associated with the promotion, like keeping service, but the the phone itself is free.

That’s fine dwill, the representative could have been clear about what they were offering me. Now I am stuck with horrible AT&T until payoff. I would rather pay for my own phone and be with Verizon than this horrible company at this point 

Hi @jesssixa25,

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You can always purchase the iPhone at full price from Apple and not receive bill credits from Verizon. T-Mobile and Verizon have almost identical offerings for phones and bill credits as AT&T. 

Heads up: AT&T employees can’t generate a Number Transfer PIN on your behalf.

https://www.att.com/support/article/wireless/KM1447526/

Not store employees, not if you call.  

Phone is free with bill credits (to offset installments ). which may not start right away.  

I've heard you can change your provider even if you owe on a phone but I don't remember which providers do it.

You can change providers by porting your number out.  That doesn’t mean you get off the hook on paying your remaining balance, though.  They simply charge you for the remaining balance on your final bill, but it doesn’t prevent the port.

@Lisa Chanley 1967 

It's clear from your other post that you don't understand how anything works. I'm assuming this is the first time you've ever had your own cell phone account. So please don't give other people bad advice. 

 Walking out on your cell phone bill can result in the bill going to collections for the full amount of service and any phones that were not paid off. And it doesn't matter how small the amount is it can cause your credit score to go down  200 points and stay down.  If the drop and credit score wasn't enough, the fact that you walk out on your cell phone bill looks very bad to lenders, and makes you ineligible for mortgages, rents, buy a new car, etc for a full decade.

It's not the kind of thumbing your nose that you do if you value your credit score and the ability to make purchases on credit.  

(And this is not the same as prepaid service. You cannot purchase a phone uninstallments or participate in phone deals when you buy prepaid service)