1 Message
Got conned into getting a second line, now my bill is $350 a month for just me.
Hi, all!
I purchased a new iphone 14 Pro Max and two brand new Gen 8 apple watches in December of 2022. I didn't purchase insurance because I have never broken a device, so I didn't believe that I would need it. In May of 2023, I was in a domestic situation resulting in one of my apple watches and my iphone being smashed to pieces. Both were unable to be fixed so I reached out to ATT to see what my options were. I was told to add insurance to my plan, which I did. However, I'm a single mom of 2 (at the time) kiddos and needed a phone. ATT told me to add another line and order a new phone that way. I was aware my bill would be $350 for a while. But a year later, I am still paying the same payment. ATT keeps telling me that I cannot pay off the broken phone (which I never upgraded because I have a phone now), that is attached to the number I have had for 10+ years, and transfer that number to the line on the new device I had to purchase. I CAN pay off the line/installment plan to my older device, but I will lose the number I have had for so long. They are completely unwilling to work with me, and I just don't have the extra funds to pay off the newer device, as I am a single mom to 3 (was pregnant during domestic dispute) and having been paying $350 a month for my bill. Anybody have any other options/ideas?
Thank you
Accepted Solution
MicCheck
ACE - Expert
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14.3K Messages
19 days ago
You weren't really "conned" into getting the new line. You agreed to it 100%. It really was the only way you were going to get a new phone without paying out of pocket in full. It's also the option that benefited the employee, so they really didn't have any reason to talk you out of it.
Your best bet now is to find some way to pay off the remaining installments on the new phone so you can cancel the new line.
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formerlyknownas
ACE - Sage
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117.6K Messages
19 days ago
Adding insurance after the loss is insurance fraud. And very bad advice.
Since you cannot use the insurance, you can reduce your bill a little bit by canceling the insurance.
Adding a new line, and purchasing a new device was a terrible idea. But whoever offered that to you saw a way to make an additional sale and pad their own commissions. And because it's been a long time, there's now no option because you are way past the return window. Figure out how to pay off the new phone.
What should have been done is for you to purchase the cheapest iPhone you could get a hold of to replace the damaged one -at full cost
You probably could have picked up a refurbished iPhone or iPhone SE for just a couple hundred dollars.
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dwill05
ACE - Master
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10.6K Messages
17 days ago
Generic chatbot AI strikes again.
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formerlyknownas
ACE - Sage
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117.6K Messages
17 days ago
Yeah I'm marking that nonsense spam 😠
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ATTHelp
Community Support
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232.1K Messages
17 days ago
Hello @Gratima,
Your contribution to AT&T is highly valued, and we certainly don't want you to be feeling this way.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you,
Jessica, AT&T community specialist.
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