District Manager phone number, no response to email

those numbers are not publicly available

And AT&T does not do support via email.  

If you have a problem we may have suggestions on how to get a response, but it would not be regional. 

Good afternoon,

I have a problem store in Milford CT, store manager name, Adam. As I called him, and I believe all store employees may know me. Since Black Friday deal I upgrade my line and because of him I lost my 2 iPhone 11 and paying way more for iPhone 15 what he promises me. He told me if I trade in my 2 iPhone 11 than I can get $2.77 per month difference I have to pay. As I collected all information, and I went to the store next day for trade my 2 iPhone 11. Aso, he said this phone value is $800.00 And when I got my first bill in my hand in 2 weeks, they charge me $16.11 instead $2.77. When I went to the store Mr. Adam told me I can wait until 90 days he will fix that. When I called customer service, they told me your phone trade in value is $350. So why Mr. Adam drives me wrong way and I'm losing 2 iPhone 11.  I'm still waiting for to stop charge over. I called several times to talk with corporate office. When I called 210 821 4105 for make a complain they told me someone going to call you within 7 days, I wait for 10 days. No one called me. Thank they said you have to complain to your District manager. Can someone help to fix my issue. This is the first ever bad experience from AT&T. Please help me. When I'm calling anywhere I'm coming back in the circle. Please someone fix my problem. 

Hello @mpatel9639, we get where you're coming from, your business is important to us, and we want to change your experience with us.

We recommend you to contact us via the support us link for us to look into your concern in depth and help you better.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

We want to ensure the problem is resolved, and that is our top priority, we are here to help until we do so.

Thank you for contacting AT&T Community Forums.

Rachel, AT&T Community Specialist.

@mpatel9639 File a BBB complaint.

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