AT&T Community Forums

AT&T Trade-in SCHEME

Jan 19, 2024 - I traded in my eligible, unlocked and in perfect condition iphone 13PRO 256GB with AT&T Value Plus(SM) plan and ATT received my trade in device on Feb 13, 2024. I never missed a payment as they are on auto-pay. When I started the trade in process, I checked my eligibility with the tradein.att.com by entering my mobile number and IMEI number of the phone and entered the promotional code. Everything went smooth and the result was my device and plan was eligible and according to the calculations, I would be getting a $1000 trade-in value.

April 10, 2024 - I got a text from ATT telling me that instead of an estimated $1000 trade in value, I received only a one time trade in value of $290 as they are saying; 'did not meet all the eligibility requirements to qualify for one of our current trade-in promotional offers.'

Before I started this whole process, I made sure that my device and plan was eligible and now you are telling me its not and I am getting $290 for an iphone 13PRO 256 GB which is itself worth more than $600!!!

If this is not resolved, I am both cancelling my ATT wireless and internet plans. This is on a basic and pure basis a SCAM.

Responses

Accepted Solution

CyberSec380

New Member

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148 Messages

20 days ago

Value Plus was NEVER eligible for the iPhone trade-in deals.

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ATTHelp

Community Support

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231.6K Messages

20 days ago

Hi there! Thank you for reaching out to us. Sounds like you've been through a lot, and we want to help change this experience for you.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our contact us page : https://www.att.com/support/contact-us/ and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

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mellick

3 Messages

19 days ago

I clearly remember seeing AT&T Value Plus listed under the accepted plans in the trade-in agreeement. I didnt want to miss a thing so i read the whole thing. Otherwise I wouldnt start this whole process because its obviously not feasible.

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L

Lockdowncraziness

Former Employee

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2.6K Messages

19 days ago

Feel free to double check the requirements of the promotion to see if that plan was a qualifying plan. Just because you think you saw it doesn’t mean you weren’t mistaken.

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mellick

3 Messages

19 days ago

Additional Terms:

See att.com/unlimited for current unlimited plans. Retired unlimited plans may also qualify (excluding prepaid, session-based, and Data Unlimited at $45/mo. plans). Speed, usage & other restr’s apply.

My plan AT&T Value Plus(SM) costs $50.00/mo (Excludes taxes and fees). So that would make my plan eligible

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L

Lockdowncraziness

Former Employee

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2.6K Messages

19 days ago

Your plan has to be $75 or more NOT $50.

(edited)

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Fl_retire

ACE - Professor

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3K Messages

19 days ago

This is what is posted. As noted your plan is excluded.

Additional terms:

See att.com/unlimited for current unlimited plans. Value Plus plan is not eligible. Retired unlimited plans may also qualify (excluding prepaid, session-based, and Data Unlimited at $45/mo. plans).

(edited)

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