2 Messages
Switching Internet/Wireless plan- never got deals I was told
In 2022, I went into an AT&T store to ask about my bill, and I was told the current wireless plan I had was outdate and no longer offered. I was told of a new plan, Unlimited elite and that I would be saving money (from $155 to $130) so I agreed. I was then asked about my internet provider (Comcast) and asking what I was paying and for what speed. They told me that if I switched, I would be getting Fiber 1000 for $60/month and I would receive a % off my bill for adding this. I was told this would kick in within 1-3 billing cycles. This never happened and I was consistently in contact with the store manager (who stopped responding to me) and doing chats online (never got any help). I never received what I was told at the store or help online. It has been a very frustrating 2 years and the bill keeps increasing. Every person i talk to redirects me to someone else and no one is able to help. Hopefully someone reads this.
formerlyknownas
ACE - Sage
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117.6K Messages
13 days ago
So it's now 2024, why are we just hearing about this now? And do you even know what the offer was in 2022?
Have you read your full bill to see if you are getting any discounts on either wireless or internet?
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tkoestner03
2 Messages
13 days ago
I didn’t know about this forum. I just stumbled upon it when doing a Google search. I have written a negative yelp review for the AT&T store that I went to. I only have my notes from the day I went into the store because I was shopping around and I write down everything that the store manager and worker said. One of the other offers was a $200 visa gift card and that took several months and a lot of phone calls because apparently it was never submitted at the store. It was just a horrible experience and continues to be.
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ATTHelp
Community Support
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232.1K Messages
13 days ago
Hi @tkoestner03,
We hear you, and let's get the help you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our contact us page: AT&T Customer Service - Phone Numbers & Live Chat (att.com), and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Looking forward to hearing back from you!
Thanks for visiting AT&T Community Forums.
Kelly, AT&T Community Forums Specialist.
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OttoPylot
ACE - Expert
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24.4K Messages
13 days ago
@tkoestner03 Sounds like you went to an Authorized AT&T Retail Store. If so, those stores are not owned or operated by AT&T and they don't have AT&T employees. They are independently owned and quite often their employees mislead customers in order to make a sale or leave out information that the customer needs in order to make an informed decision. They just pass the information on to AT&T who has no idea as to what was told and/or promised to the customer. Unfortunately AT&T has little to no control over these stores.
Not that it will help you now but did you get a receipt and/or the TOS so you can read EXACTLY what was involved because AT&T will only honor what is listed, in detail, on their website when it comes to deals and promos regardless of what you were told by the store.
Do you check your accounts on at least a monthly basis to see what you are being charged for?
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