2 Messages
my account
my name was removed off the account without my permission. what can i do?
2 Messages
my name was removed off the account without my permission. what can i do?
dwill05
ACE - Master
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10.6K Messages
14 days ago
Were you the account holder, or a user on someone else’s account? If the latter, you were on someone else’s account, the account holder can remove whoever they want for any reason.
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papasuika
2 Messages
13 days ago
I am the account holder. The account was opened in my name.
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Juniper
ACE - Expert
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32.3K Messages
13 days ago
Call AT&T to make the dispute when they are open. Name being changed is a big no-no.
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ATTHelp
Community Support
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232.1K Messages
13 days ago
Hi @papasuika,
We hear you, and let's get the help you are looking for.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our contact us page: AT&T Customer Service - Phone Numbers & Live Chat (att.com) and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Let us know if the above information helps!
Thanks for visiting AT&T Community Forums.
Jessica, AT&T Community Specialist.
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Gary L
ACE - Expert
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16.5K Messages
13 days ago
Whose name is on the account now?
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Juniper
ACE - Expert
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32.3K Messages
12 days ago
Did the name on the account change, or was there a Transfer of Billing Responsibility where someone else took over the service into their own account (so new account number under their name)? And if still under the same account, was it actually the account ownership where they change your name (or perhaps minor spelling) or was it just the billing address?
Name just changing makes no sense. Do you know how or who changed it?
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