4 Messages
Husband's number shows text sent out to me but he didn't send them and I didn't receive them.
On 2/26 at 4:30am and 4:31am it shows on screen that my husband's phone sent 2 text messages/pics to me but he didn't send them and I didn't receive them on my end. When I download the file (excel/csv) it's not on the report but it shows on the screen. This happens to be the same day our car was stolen. Investigators are asking about this and I don't have an answer as to how this happened.
dwill05
ACE - Master
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10.5K Messages
12 days ago
Texts sent SMS/MMS show up on AT&Ts text logs. Texts sent via iMessage or other messaging apps don’t show up on AT&T’s servers.
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formerlyknownas
ACE - Sage
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117.3K Messages
12 days ago
I think this was the day of AT&T's outage?? There were definitely some problems with AT&T system on that day. It would not surprise me if text messages were delayed, and then reported incorrectly
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Summer97
4 Messages
12 days ago
it was a pic video
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Summer97
4 Messages
12 days ago
it shows up on the details online but when I print it, it's not there.
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ATTHelp
Community Support
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231.8K Messages
12 days ago
Hello @Summer97, we hope everything is going well with you!
Thank you for reaching out to us with your concern, we are here to help.
You can report unwanted calls and texts: (https://www.att.com/support/pages/report-call-or-text)
Also to find out if your phone has a built-in feature to block calls and text messages:
1. Go to Device Support (https://www.att.com/support/article/wireless/KM1009412/) and select your phone.
2. Go to the search box at the beginning of the page and search by typing block.
3. Select the article from the search results.
You can visit our website to understand more about AT&T Active Armor. (https://www.att.com/security/)
You can go through the news letter to get an insight on how AT&T text-blocking sets a record. (https://about.att.com/blogs/2023/activearmor-text-blocking.html)
You can go through the following link to understand on how to report text, email, or phone fraud. (https://www.att.com/support/article/my-account/KM1212535)
We hope the above-mentioned troubleshooting steps alleviate your concern! Please do let us know if you require any further assistance.
Thank you for contacting AT&T Community Forums.
Rachel, AT&T Community Specialist.
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Summer97
4 Messages
11 days ago
were text messages delayed because of the February 22, 2024 outage? I am talking about for a couple of days?
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ATTHelp
Community Support
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231.8K Messages
11 days ago
Hey there @Summer97,
Thank you for reaching out to us. We are here to help you in any way possible. However, we will need more information in order to get you the assistance you need.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us : https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for visiting the AT&T Community Forums.
Robin, AT&T Community Specialist.
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