Getting error while upgrading an existing AT&T line from Samsung.com

Hello @rawalabhi, we want to look further into why you're unable to upgrade your line on your existing AT&T account.

We'd like to gather additional details to better assist:

• Have you confirmed that the line you're attempting to upgrade is eligible?
• Did you reach out to Samsung support to confirm why you may be receiving this error message? 
• Are you receiving the same message when trying to upgrade through the AT&T website or app? 

Feel free to reach back out and provide us with this information so that we're able to investigate your concerns. We look forward to hearing back from you.

Thanks for contacting the AT&T Community for help.

Lynn, AT&T Community Specialist

• Have you confirmed that the line you're attempting to upgrade is eligible? Yes, i am eligible. i am in Unlimited plan , additionally i have only 7 active lies in my account, although i can have as many 10+ lines.
• Did you reach out to Samsung support to confirm why you may be receiving this error message? , Yes i reached out to Samsung and they said this error is coming from AT&T sign in, so its AT&T issue.
• Are you receiving the same message when trying to upgrade through the AT&T  or app? I dont have any issue upgrading from AT&T although i have not gone till the last step of upgrading. Additionally i have tried upgrading other lines in my accounts(same way as mentioned above) and getting same error for all the numbers.

I tried upgrading the line but still same error(6/22/22)

@ATTHelp ATTHelp  Anything on above issue, i am still getting the error.

Thank you for the response, @rawalabhi.

We want to take a closer look at your account to see why you are unable to do an upgrade on your line. We are going to transition to a Direct Message. You will find a chat icon next to a bell icon at the top of the page on the right-hand side. Our next message will appear there. 

In the meantime, gather your account information (do not post it here) and have it ready for when we speak in the Direct Message. 

Thank you for reaching out to AT&T Community Forums. We look forward to speaking with you soon. 

Clarissa, AT&T Community Specialist 

I have been having the same issue on the Samsung site for the last few years and it has caused me to have to upgrade through other avenues. WHAT IS CAUSING THIS? I can upgrade through Best Buy, Apple and AT&T with no issues. It's really annoying as Samsung has better offers when buying their phones.

Any resolution on this? Getting the same error when trying to upgrade on Samsung for s23 Ultra preorder. 

Any solution come i am also having issue same issue for  ultra s23. Samsung has better offers. Spent half day with Samsung and Att customer support. No solution 

No solutions. Have been trying since the preorder opened with the same errors on both my lines with paid off devices Have two lines on Elite unlimited and everything is clear from AT&T side - I called them and they advised no errors from their end. Unfortunate error since I want to upgrade. Let me know if you find a solution. 

I give up and order it from at&t website and i am able to upgrad through at&t not samsung+at&t. I have to give up all samsung promotion offers. Currently samsung offering galaxy watch5 or $120 accessories free.

Yeah same with me. Was hoping to get the Samsung credits for accessories.