AT&T Community Forums

Data Usage

Hi, I have 3 main questions I was wondering if you might have an answers to? 1) The time on the Data Usage listing on your AT&T website always shows the time being an hour after the text is received or sent. Is that because of different Time Zones? I live in AZ. 2) My Wife sent a ?TEST? text from her cell to mine. I got the text on my cell but there was no history shown on your website ?Data Usage? Text listing. Could that be because we have different phones and phone numbers, but I believe both numbers are under the same account number and comes as one bill every month? 3) I asked my Wife about 24 text messages in/out on the Data Usage Text on your site. They were to 3 different phone numbers from 04:27 PM to 05:19 PM. She said she did not send them, and none were on her phone. Could easily have been deleted. Is this possible not to have sent these texts but they show up on the website? Sounds kind of ?Twilight Zone? material. [email scrubbed]

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MicCheck

ACE - Expert

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14.2K Messages

10 days ago

1) The time on the Data Usage listing on your AT&T website always shows the time being an hour after the text is received or sent. Is that because of different Time Zones? I live in AZ

It being Arizona, my first guess would be Daylight Savings Time.

2) My Wife sent a ?TEST? text from her cell to mine. I got the text on my cell but there was no history shown on your website ?Data Usage? Text listing. Could that be because we have different phones and phone numbers, but I believe both numbers are under the same account number and comes as one bill every month?

Data Usage and Texts are completely different things. You might not be seeing her texts if you were using a 3rd party messaging app (like iMessage or WhatsApp).

She said she did not send them, and none were on her phone. Could easily have been deleted. Is this possible not to have sent these texts but they show up on the website?

That should not be possible.

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ATTHelp

Community Support

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231.7K Messages

10 days ago

Hey there @Steveroswell,

Thank you for reaching out to us. We are here to answer all your queries and provide the right info.

1. We update your usage reports as quickly as we can. Sometimes, though, your usage info may be unavailable or delayed. It can take two to five days for data use to post in myAT&T, so amounts shown online may not reflect all use since your last bill

Time stamps for current data or text usage may be off by up to 4 hours in myAT&T. Here are some things to keep in mind:
- We usually update recent data use every three hours.
- You may not be able to see usage online if you have a new account or changed your plan in the middle of a bill period.

2. Usage info may not be available while we’re processing your bill. Usage generated near the end of a bill period may not show up until the next bill period.

Additional delays of up to 60 days are possible if the usage takes place outside the U.S.
Wireless roaming use is based on call records from other carriers. Delays are normally 2-10 days but could be more than 60 days. Some use may display online but be billed during a later bill period.
For talk use, you may see airtime for voicemails and other calls that aren't billed. If you use more minutes than are included in your plan, we'll deduct the minutes from your available Rollover Minutes. After that, we’ll apply a per-minute charge.

3. Advanced Messaging (Android RCS) and iMessages (iOS) may not appear in the usage logs.

iMessages and Advanced Messaging over Wi-Fi won't show in your text logs.
iMessages and Advanced Messaging over the mobile network will show as data, not as text.

FYI: If you want to see all messages in your text log, you’ll have to turn off iMessages or Advanced Messaging for your device.

For more info on Your Data Usage, please go to our link here: https://www.att.com/support/article/wireless/KM1009269

Let us know if you have any further questions.

Thank you for contacting AT&T Community & Forums.

David, AT&T Community Specialist.

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