2 Messages
Credit card fraud
I got a charge message from AT&T BILL PAYMENT DALLAS US of 300 USD. It’s charged at 5:10 03/05/2024 AU time. I’ve never been to US. And I don’t have any connection with AT&T or US. It’s credit card fraud. Please cancel the payment. Thank you.
Accepted Solution
formerlyknownas
ACE - Sage
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117.6K Messages
15 days ago
You're supposed to dispute fraudulent charges with your financial institution. AT&T cannot help you
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Cdnju
2 Messages
15 days ago
Thanks. I already contacted my bank before leaving the massage to AT & T. But the charge is still not completed. I’m writing to see whether AT &T can cancel the deal before taking money from my account.
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ATTHelp
Community Support
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232.1K Messages
15 days ago
Hi @Cdnju, we understand where you're coming from and, we're here to help you.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our contact us page : https://www.att.com/support/contact-us/ and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
Thank you for contacting AT&T Community & Forums,
Susan, AT&T Community Specialist
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