1 Message
CPNI opt-out Issues
I am unable to opt-out of CPNI on the website at https://www.att.com/consent/cpni/ (see attached for the referenced error message). I get pretty much the same error message if I call 800.315.8303 as well. When I call the number on the error message the virtual assistant redirects me to a random department. So far I have been directed to these departments: Billing, Business Wireless, and Direct TV. I even tried to use the live agent service in the profile section of my account, he was not able to help either. This process is incredibly frustrating and almost seems designed to fail. It makes me rethink my recent decision to sign-up with AT&T. Is anyone here able to help?
ATTHelp
Community Support
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232.2K Messages
21 days ago
Hello @SysAdminExtrodinaire, your contribution to AT&T is highly valued, and we certainly don't want you to be feeling this way about our services.
We get where you're coming from, your business is important to us, and we want to change your experience with us.
You can restrict the use of CPNI by visiting the below link.
(https://www.att.com/consent/cpni)
Next, if you still need further assistance, we recommend you to contact us via the support us link for us to help you better.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
We hope the above-mentioned troubleshooting steps alleviate your concern! Please do let us know if you require any further assistance.
Thank you for contacting AT&T Community Forums.
Rachel, AT&T Community Specialist.
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