Help with my account

In need of help for my account! I've written several other posts about this yet I've not received an answer nor help! My credit has been run TWICE within two months! I need answers and I need them ASAP. Who can I get in touch with? Also worth noting, I've called the numbers provided by AT&T and just keep getting the runaround for multiple hours so I'd rather not call any of those numbers again. This is really hurting my credit and It's due to the negligence of AT&T.