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I have a cracked screen A11 that works. I have a prepaid $300/year with 16gb/month data plan. I want to buy a phone from Samsung website, an A54. At&t says buy the phone from Samsung and order a sim card from At&t and I keep my phone number and all data will transfer to the new phone, data,
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Hello, I paid $300 for 12-month prepaid plan, they delivered sim kit on Friday 7/14. I also received the text with link to activate device, after input ICCID, IMEI plus service zip code, I got the message “we are working on our system right now. Give us some times and try again later”. I kept trying
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so i have an iphone 12 (that supposedly supports duel sims) and i recently moved to korea. can i use a physical sim and an esim together at the same time? mind you my esim im planning on getting is data only. also do i keep my phone number during this whole duel sim thing? and finally, would i get c
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Network Coverage
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My phone was stolen over 1 week ago when I was in downtown reno. I have been attempting to get ahold of someone at ATT this entire time, but it is difficult as my schedule does not line up with the hours ATT is open. I was in Downtown Reno having a night at Gold Dust West Casino, when a homeless pe
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Android
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My Dell rugged tablet has windows 10 and the ATT sim card is recognized by the OS but shows no service. I called customer service but they were not familiar with the configuration of the windows based tablet. What APN settings should I use to? The options are: Profile Name- APN User name Password
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Other Phones & Devices
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I have an ASUS Zenfone 9 model ASUS_AI2202. It's been working fine on AT&T since the summer.Recently, possibly just after I upgraded to Android 14, the phone started crashing.It only crashes when the SIM card is inserted.Not a boot loop, but less than a minute after booting or inserting the SIM
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Other Phones & Devices
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I would like to inquire about the policies and procedures of AT&T concerning the usage of third-party SIM cards. Is it possible for customers to conveniently purchase any compatible SIM card from a retail store for use with your services? If so, are there any specific limitations or restrictions
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Network Coverage
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Its not letting the sim connect to the frequencies the sim came for the iphone and is at&t but the android is a used one from a friend and was on tmobile is there a way to make it work?
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Other Phones & Devices
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I have a Samsung SM-G991U1 (S21 factory unlocked) with an eSIM that I use personally and a physical SIM for work, both AT&T prepaid lines on different accounts. I typically leave the personal eSIM off for several days at a time and only enable it when traveling between work assignments. In th
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Plans & Features
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Hi! Recently I upgraded my old iPhone 8 to an iPhone 14, with a trade in it reduced my monthly payments to around $12/mo. My wife is considering trading in her iPhone SE (2nd gen) but now only the iPhone 15s are eligible for a trade-in. We are both on the same ATT plan.Can she trade in h
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Wireless Billing
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I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho
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AT&T Fiber Equipment
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Hi. I currently use a physical Sim with At&t Prepaid Service on an Unlocked Pixel 8 phone. I have purchased an Unlocked iPhone 14 Pro that has no physical Sim tray. I need help switching phones please.
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Phones, Tablets & Devices
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We have an old iPhone 7 (on Att network). Just purchased iPhone 15 from ATT. How do I get an e-sim, (with the same phone number) installed on the new iPhone 15?
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Apple
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I've been using this phone since it came out and today after putting my phone down for a few hours I saw this message. I removed sim card, battery, rebooted many times and it keeps saying the same thing. As far as I know the other phones on the account are working but this one isn't for some
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Samsung
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Does the unlimited one-year prepaid plan ($300) available with eSIM? And I’m switching from different company. Can I maintain the previous phone number with this plan?
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Plans & Features
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I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat
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Wireless Billing
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I have 2 iPhones, one as a business line and one for personal (family and work calls) I want to get an esim for the business line and then forward calls to that number to an answering service/virtual assistant while still receiving texts to both numbers on my personal phone. I am asking and hoping f
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Apple
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I want to know about unlocking. I bought a used phone, and it turned out to be blocked by this operator for other mobile operators. Once I managed to start applying for unlocking, but then it said that something was unpaid or something from the list of required things was not fulfilled. I live in a
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Android
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Hi, I ordered a prepaid SIM card recently and it was shipped soon. But when I try tracking the UPS delivery, it says that there was something wrong and the package is returned to sender (Fort Worth). The return was successfully delivered, and I never got that card or any information about the deliv
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