I am trying to check my upgrade eligibility but it wont let me because I don't have a business account. I am an individual user. The website won't let me go further. So, is upgrades only for business associates?

I’m trying to upgrade my line. After attempting to upgrade earlier today, I recognized I selected the wrong monthly terms. I cancelled nearly 8 hours ago, and my account still hasn’t been reset. Can somebody provide me support?

Hi, I am on AT&T Next Every year plan on my iphone x since last year . Now I have paid off 50% of the device charge and was eligible for Trade-in.( simply give back the current phone to atnt and get a Iphone XS). so I did a online order via Live Chat from atnt Mobile app. And accepted the terms and

I am looking to do a Tranfer Upgrade Eligibilty (https://www.att.com/esupport/article.html#!/wireless/KM1129119) to move my upgrade from my main line to an alternate line and then my main line would assume the installment plan from the alternate line.  I am being told this cant be dont unless the up

I'd preordered an iPhone 6 Plus through the Apple.com website, then cancelled it because I was going to camp out overnight for launch day. When I got to the front of the line, my upgrade eligibility had not reverted back, and I was not able to upgrade to the 6 Plus. I walked away empty handed and li

So I am on a family plan, and have had my iphone 4 for almost 3 1/2 years now. We were looking to upgrade to new iphone 6 but then my dad said that they make you pay for your phone now, but I think that is for at&t next. Anyways, we are looking in to it again and now at&t has said that we are not el

I have spent over 5 hours trying to get my upgrade eligibility transferred to another phone on my account.   I keep getting shared upgrades and other nonsense, that I don’t want. The article below clearly says I can do this but AT&T at all levels is totally clueless.  I just want to update my accoun

I am a bit confused, I have two phones on my current plan, one for me (iPhone 5) and one for my mom (iPhone 5C). Recently, we had to upgrade my mom's iPhone because it stopped working, and she obviously had an upgrade for her phone on the account so we used AT&T Next to pay in installments for the i

In the spring I lost my iphone4s-32GB phone. AT&T customer service told me I could either take an early upgrade to the iphone 5s and pay ~$400, or I could buy a refurbished iphone 4s 8GB for $200 + activiation fee of $36, and then upgrade to the iphone 5s for free in 3 months when I was eligible for

Hey guys. I recently ordered an iPhone 6 on 9/27 in store. I used one of my family member's upgrade. Just for kicks, I went to check my upgrade eligibility, expecting it to say I'm not eligible since I just upgraded when I ordered a new phone. However, it gives me an error message and says 'We are u