Manufacturer knowing that a device has an issue after the warranty has ended.

There are lots of complaints just like that for the craptastic foldable phone. This is a Samsung issue that should have been corrected a long time ago. Unfortunately AT&T has nothing to do with this.

I understand about the position At&t on when it comes to selling and providing service, but there still profiting off the defected phone without letting the consumer know about the  issue before buying the product . The consumer  have to deal with it later on down the road when the factory warranty  run out. That should of been address and the compensation should be handle by Samsung since this problem is common.

Cute comment I understand your point. We all research  sometime on things and take a risk especially when it doesn't cost so much. When you buying a product that have a major consisting flaw it should be address to the customer by the provider and marketed with an warning when it become an common issue . When you do that you gain more trust and the manufacturer fixed the defected device or compensate if the problem isn't resolved. 

Buying the product when it first came out we all know it has issue but they're on the fifth generation and it still not haven't  been adress and the price for the defected product they're charging is to high for a product that have this major flaw.

You cannot hold a retailer responsible for a manufacturer's product.  The warranty is always through the manufacturer even though AT&T, Verizon, and T-Mobile will do a warranty exchange for you. You are still doing a warranty exchange according to the manufacturers warranty with the assistance of the retailer.

If you're unhappy with the phone, don't buy another one.

My father was a stress engineer for a major helicopter manufacturer. He would tell you that moving parts will eventually fail and that anytime a solid folds or is bent, it will crease crack and eventually break. This means folding phones are by design, flawed. If you buy one and don't accept its issues, expect failure, buy insurance, that's on you.

And anytime you have a product complaint, take it up with the person who made the product. 

If a retailer doesn't sell a product that people want, people will go to another retailer to buy it. In that respect AT&T would be foolish not to offer a product that people want to spend their money on. The only one foolish in this scenario is the consumer who buys a product that is designed to fail.

As Skeeter likes to say so often, caveat emptor, buyer beware.

My SIL worked for Samsung and always got the newest cellphone.  While the folding phone LOOKED really cool, it was more than apparent that there could/would have issues…..and this coming from someone who has limited experience & knowledge of electronic devices.  

Being mislead to sell a product by the retailer and getting insurance for there financial game when the defected  product cause an issue for the customer consistency. Instead letting the customer know by telling them before buying and the manufacturer labeling the product and compensated us when this a recurring problem that they hadn't been able to fix. Buying any product come with doubts and problem but that how you find out things wrong to fix the problem. It's the fifth generation still having customer paying alot for a defected device. Retailer  get there financial game 

 to have customer to use the insurance that not your fault and  paid a deductible. Knowing the company that make the defected  product there profiting  because some of us want to tried out the latest and greatest product but don't use that excuse for not putting the customer first for profit.

A little research on whatever phone you choose to purchase is always helpful. You would have probably found lots of complaints about the folding phone. AT&T just sells what Samsung offers them and what the customer wants. Selling insurance on ANY phone that AT&T sells is just part of the sales offering. It's up to you if you want the phone and/or insurance.

@OttoPylot   I guess people are not familiar with names like Pinto, Gremlin, Corvair, Yugo, Pacer….  😉