Mentor
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39 Messages
What the heck is taking so long for Samsung Focus S Windows 7.8 on my phone???
I spoke with ATT but they said it was released on 1/31 but it is released to people in waves. I have not gotten yet.
it is about to be a year.... i been looking forward to this update for a while now.
ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Thank you for checking, I recommend replying to a specialist to let them know their initial troubleshooting suggestions didn't help to see what next steps you should take. You might want to send a copy to ATTCustomerCare private message box on the forum to ensure quicker response.
Thanks again,
Dmitriy
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Shpati
Mentor
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39 Messages
10 years ago
I tried contacting ATT support multiple times in for more than a year. They keep telling me the same stuff.
I have still never gotten a word back if ATT has rolled out the 7.8 update for my area and phones. That would be useful.
I know Samsung has released the update. But I have no idea if ATT has. They keep telling me to do the same things that I have tried a 100 times.
I'm guessing they just have not finished testing the 7.8 software or don't plan to. Because I am not the only one having this problem.
Only Samsung Focus S users I have came across that got the 7.8 used some 3rd party software or some tricks to get the update, which I do not want to do since it is not official and may be illegal.
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edwardzm
Tutor
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4 Messages
10 years ago
Hi,
I have recived all the updates, my phone has the update 7.10.8773.98, so I don´t understand why this update is not released(7.10.8862.144), and why AT&T's users even has not received the update ?
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Shpati
Mentor
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39 Messages
10 years ago
Like I said before. I would respect them much more if they just said "You will not be getting the update". Instead I've been getting the generic "are you sure you updated it correctly?" statements, via e-mail and live chat sessions. It's not fun being yanked around making me believe I am doing something wrong. I was able to update a previous update before. It's AT&T's fault. They either don't have the update ready or something. Because I know how to update this phone.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
As it's been discussed in this thread, the update was released a while back and it's available to all customers. Unfortunately, after everything you've done there is only one other explanation that I can think of. Something might be corrupted in your phone's software and a factory reset may be needed to find that out or a hardware issue of some kind is causing this.
Dmitriy
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bguy_1986
Teacher
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11 Messages
10 years ago
AT&T hasn't released the update and they probably no longer will since the phone is soo old. If you wanted to do it on your own (AT YOUR OWN RISK), take a look at this:
http://www.wpcentral.com/tool-make-installing-windows-phone-78-update-easier
I've done it with my phone and it's super easy, but if something screws up you will probably be out a phone...
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edwardzm
Tutor
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4 Messages
10 years ago
I try with this tool but I have the Update 7.10.8773.98, so the tool can´t update 😞
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edwardzm
Tutor
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4 Messages
10 years ago
I have the Update 7.10.8773.98, i just need the update Update 7.10.8862.144
Can be a problem with the update version?
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Shpati
Mentor
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39 Messages
10 years ago
I've done a lot of factory resets on this phone. It's July 2014, so I have just come to accept that I will never get the update on this phone.
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