New Member
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7 Messages
Whether you have fired others or been fired.....
I have fired AT&T for internet, wireless and TV. I have wasted WAY too much time trying to address my concerns with them. I'd like to have a dollar for every hour I've spent a on hold. And another dollar for every voice that has assured me that they could get me to someone who could address my concerns. But firing them may be all I can get for my frustration. Unless I get a clue from a non-ATT person, I'll just write it off to experience and bad-mouth them. Yes, my experience with spectrum and Verizon have restored my hope for decent service from people that work for cellphone companies.
OttoPylot
ACE - Expert
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24.3K Messages
26 days ago
If you tell us what the issue was, or is, we might be able to offer some insight or where to go for help.
(edited)
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droporain
New Member
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7 Messages
22 days ago
I settled up with AT&T when I fired them, and then they pop up weeks later with a substantial bill. I ain't paying it. If AT&T wants to compensate me for my time they have wasted, I'd be willing to discuss it. I am simply not will to accept that because their computer thinks it, it must be true. And I am deeply committed to never being transferred to an unending hold queue.
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droporain
New Member
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7 Messages
22 days ago
I suspect ottopylot is an AI bot....
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OttoPylot
ACE - Expert
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24.3K Messages
22 days ago
@droporain Nope. Just a human like yourself, at least I assume you are. Nothing argumentative about my post. Just curious as to what your issue was and what the "substantial" bill was for. As a heads up, if you don't pay, or contact AT&T to dispute the charges, AT&T will eventually turn it over to a Collection Agency and you will have to deal with them which could ruin your credit down the road. Just trying to offer some suggestions.
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droporain
New Member
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7 Messages
22 days ago
I have spent hours on the phone trying to get an explanation - mostly on hold while I was bounced around - and only got the AT&T arrogance. I'm ready to fight with collections.
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droporain
New Member
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7 Messages
22 days ago
Ottyplyot looked like a pseudonym for autopilot, which would be a good name for a bot....
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droporain
New Member
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7 Messages
22 days ago
I have bot aspirations. I wrote my first AI application 40 years ago for a now defunct computer company.
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skeeterintexas
ACE - Expert
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27.8K Messages
22 days ago
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OttoPylot
ACE - Expert
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24.3K Messages
22 days ago
@droporain If you're not going to tell us what the issue was, without divulging any personal information, then there's nothing more to be done here. This is a public, customer populated forum only. We are just customers like yourself who try to help other customers when Support is less-than-helpful.
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droporain
New Member
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7 Messages
22 days ago
I appreciate your efforts. If you can point me to a person that can explain AT&Ts thinking, that would amazing. Ideally, that person would have minimal customer service skills and knowledge that they could explain it to me without any transfers.
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