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Vadym's profile

New Member

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1 Message

Monday, April 3rd, 2023 5:53 PM

Is it possible to get an esim with a prepaid AT&T card?

​Is it possible to get an esim with a prepaid AT&T card?​

Accepted Solution

Official Solution

Community Support

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232.1K Messages

1 year ago

Hello mariusfrik, we're here to help you get an esim with an AT&T PREPAID Plan.

 

To obtain the eSIM you would have to purchase in an AT&T corporate store. The activation card comes with a QR code that must be scanned and directions on how to activate the device.

 

Let us know if this helps. Reach back out to us if you have any other questions.

 

Jeff, AT&T Community Specialist

ACE - Expert

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64.7K Messages

1 year ago

Yes. 

New Member

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2 Messages

1 year ago

hello

only in store offline, not online?

and if i have sim card and i want to converted to esim?

thanks

Community Support

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232.1K Messages

1 year ago

Great questions @mariusfrik, let's discuss them.

 

Yes, if your device needs a QR code to install an eSIM, then you'll need to go into a physical location to get the code. You can use the store locator Jeff sent above to find the nearest corporate store near you by filtering search results by Company Owned Stores

 

If you have an iPhone running iOS 15 or newer, you'll be able to convert a physical SIM to an eSIM on the same device by following these steps: 

  1. Go to your device's Settings.
  2. Select Cellular.
  3. Select Convert to eSIM.
    • The Convert to eSIM screen will appear advising you that your plan is associated with a physical SIM that can be converted to an eSIM.
  4. Select Convert Cellular Plan.
    • The Convert eSIM message will display advising you that once the physical SIM is converted to an eSIM, it can be removed from the device.
  5. Select Convert to eSIM.
    • The Cellular Settings screen will appear, the phone number displays in the Cellular Plans section with Request Sent indicator.
    • The screen refreshes and the Request Sent indicator changes to Activating.
    • Once the activation completes, the Activating indicator disappears.
      • The physical SIM will be listed in the Cellular Plans section with Converted to eSIM indicator.
  6. Complete test call to confirm service is working.
  7. Discard physical SIM in old iPhone (it is no longer active).

Please let us know if you have any other questions regarding this, we'll be happy to clear this up for you.

Dylan, AT&T Community Specialist 

ACE - Scholar

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989 Messages

1 year ago

I don't know whether ATT has upgraded their systems to allow the conversion on the phone from pSIM to eSIM.  When it was first offered, it would only work for postpaid.

I continued to fail for me when I tried it on prepaid.  I ended up going to a corporate store.

I've since left ATT Prepaid, then came back with a different number.  My current number isn't using an eSIM.

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