Community Support
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2.7K Messages
App Not Working - Solutions From AT&T Community Forums
Learn why your app is not working, fixes, and how to report problems
Did you try to launch an app but nothing happened? Try our troubleshooting steps below:
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- Connect to the mobile network - If you are Wi-Fi, disable it and try again. The app may need a direct connection to the AT&T Network
- Force close the app and relaunch it - varies on phone, browser, or device operating system
- Restart the device - You can find this information in your manual as well.
- Delete cache in the app - varies on phone, browser, or device operating system
- Uninstall and reinstall the app - varies on phone, browser, or device operating system
- Download the latest software/OS for your phone or tablet
- Test the App while in Safe Mode - On some models of phones, you can test while in Safe Mode
- Report/post a review in the app store - some programmers check it for feedback
Did you download an app recently?
If you notice a particular app not working after installing or updating another app, there may be a conflict. Try deleting or disabling them. Some 3rd Party Apps (non-AT&T apps) may not be optimized for the latest OS. AT&T does not control if or when these 3rd party apps will be updated.
Firmware Updates
If you're having issues after a firmware update, it can take time for the app developers to deploy a patch. We recommend posting feedback via the App Store. Please note, some OS updates may affect AT&T apps. Our teams address these issues as quickly as possible as with most developers.
Note: If the app is causing issues with your device, we recommend discontinuing use.
Rooted Or Jail-broken Devices
Most apps are defaulted to work with the latest OS. If you are using an app on a rooted device and you are experiencing problems, we highly recommend using the OS the phone came with/ designed for. AT&T and developers do not optimize their apps to run on Jailbroken devices.
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
6 years ago
Are you having trouble with an app? Is an app not downloading? Check out our troubleshooting tips above to learn what may be the cause and how to address it.
ChrisZ, AT&T Community Specialist
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asmalltrini
Tutor
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6 Messages
6 years ago
My app has stopped preparing or downloading for on the go watching on my s5
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lazchips
Contributor
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1 Message
6 years ago
I don't know if you can help me with my problem or not, my Samsung S8 plus has so much advertisement pop ups that it is difficult for me to text because they keep popping up, How can I remove them?
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