wont give sign in prompt

Hi @LeiaThomas, we understand the importance of accessing your email. Let's get the help you need.

We recommend that you check for browser issues:

• Open AT&T Mail in a different web browser. For example, if you normally use Google Chrome, try Firefox.
• Verify that your browser accepts cookies. If so, clear your cookies and cache. You’ll find this info in your browser's Preferences, Settings, or Options menu.
• Enable JavaScript, and make sure it’s up to date. You’ll find it in your browser’s Settings or Options menu.
• Disable browser tools or add-ons to see if they’re causing issues with email access.
• Enable Adobe Flash Player and make sure it’s updated.

Check the settings of your firewall, antivirus programs, and anti-spyware software. They can cause a conflict with email programs and web browsers. Disable them one at a time and try to access your email. Don't forget to turn them back on once you know they aren’t causing the problem.

Please try to reset your password using these steps:

1. Go to reset your password.
2. Enter your user ID and the last name associated with your ID.
3. Choose your verification method and follow the prompts.
4. Enter and confirm your new password.

Let us know how it goes!

Thank you for contacting AT&T Community Forum!

Jasmine, AT&T Community Specialist