Email security

Hi @twintsatl! Thank you for reaching out to us! We understand that you received an email and you've questions regarding the same. We hear you, and are happy to assist you.

If you suspect an email is fake or wasn’t sent from AT&T. Please don’t open it, click any links, or open any attachments. These links or attachments can install malicious software or viruses on your device.

There are several warning signs you should look for. A fake email might:

• Make odd claims about your bill. They may say that a bill is ready, an account needs to be verified, or a payment needs to be confirmed. These emails often include a link to sign in to your account. Don’t click on the link..
• Ask for personal or account info.
• Claim a high balance is due. The email may also threaten to suspend your account if you don’t pay the high balance.
• Not include an account number. When we email you about your AT&T bill, we'll include either several digits or your full account number on it.
• Include links to non-AT&T websites. Hover over the links in the email to see the true destination website. A malicious site may try to mimic the look of an AT&T website. AT&T isn’t affiliated with these links. These are dangerous websites.
• Include attachments. AT&T bills don't include attachments. Fake attachments will be in .zip format and may have names that start with ATT_Payment.

Please visit our article to learn more about how to identify fake AT&T emails.

For more information please visit our website about report and filter email spam.

Let us know how it goes!

For any further assistance we're here to assist you.

Thank you.

Jennifer, AT&T Community Specialist

An e-mail that lists the sender as having an address with a domain of "@ bellsouth . net" does not make it spam or not spam.  The guildines given above by Jennifer are good ways of telling if an e-mail claiming to be from AT&T is, but really doesn't help you with an e-mail from someone at "@ bellsouth . net".  Do you know the person who is writing to you?  What is the e-mail about?