recover blocked messages

Hi @dn1984gt

We understand that your facing issues with recovering your blocked emails. Let's get the help you need.

You will have to complete a Restore Request Form, and we'll do the rest.

Before submitting a request to restore messages, You must know:

• Emails can only be restored from the past 7 days.
• Once a restore request is submitted, it cannot be cancelled.
• Restoration efforts aren't always successful.
• Recovered email go into the same folders they were in on the restore date selected. Have the customer check the trash folder if emails are still missing after the restoration.
• Back up any important email received or sent in the past 7 days.

For more information please refer this article ⁠⁠Restore missing emails to your account

Let us know how it goes.

Thank you for contacting AT&T Community & Forums,

Maria, AT&T Community Specialist.

I filled out form same day (16th)as my post.  No response or recovered messages so far

Thank you for taking the time to fill out the form @dn1984gt.

Restoration of missing emails aren't always successful. Our team, on the other hand, will review your request and attempt to restore it.

We appreciate your patience in this interim. If you have any other questions, please feel free to write back.

Thank you for contacting us through Community & Forums.
David, AT&T Community Specialist.

So saga continued with no support.  Filled out Restore request form based on the online help/ Acknowledged receipt but no action.  I post asking for help, ATT says I should fill out same form, but the 7 day limit clock is still ticking.  I reply I have done it already but will do again. I do, got a case number and "we will contact you soon"  .  Later I get comment back to my comment on help community that I have submitted the form twice....... an remarkably they give me the same advice for 3rd time.

Dear ATT..... if you have not fulfilled either of the first 2 requests, why would I bother a third.  Why would I bother with "help" that gets ignored.

Frustrating.  As an old guy, I miss the outstanding service ATT had in days of and the ability to talk with someone who would actually help and confirm the fix went through.

Hi @dn1984gt,

We completely understand your concern regarding restoration of missing emails, and would like to help. Let's get the assistance you require.

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you for contacting AT&T Community Forums,
Jennifer, AT&T Community Specialist.