Disconnecting linked accounts

Hi @OxfordJ! Thank you for reaching out to us! We understand that you have issues disconnecting your sub email and you've questions regarding the same. We hear you, and are happy to assist you.

- Go to your **myAT&T Profile**.
- Sign in if prompted.
- Scroll down to **My linked accounts**.
- Choose **Remove this account** for the AT&T account you want to unlink.
- If you're trying to remove a canceled account with a balance due, you'll be asked to make a payment.
- You can also select:
- A secondary user to replace you as the primary user.
- No one as the primary contact account.

Remember that unlinking accounts won't combine your bills or bundle your services; it simply provides easy access with a single ID and password. If you need further assistance, feel free to ask!

Thank you for contacting AT&T Community Forums,

Rob, AT&T Community Specialist.

There is NO option to remove an account. I do not want to use a single ID and password. I want the accounts unlinked. Why is this so difficult?

Hi @OxfordJ, thank you for your response. We understand your concern. Let's get the help you need to unlink your accounts.

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page (https://www.att.com/support/contact-us/) to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you for contacting AT&T Community Forums

Jasmine, AT&T Community Specialist.