Contributor
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3 Messages
Slow WiFi speeds (direct ethernet connections are fine) + DNS servers
I have AT&T Gigapower and overall, I'm very pleased. The direct connection to my Mac consistently pulls 900/900. However, over the last week or so my WiFi speed tests on my iPhone has gone from consistent 300 Mb/s speeds down to 30-50, even after restarting my router/modem combo. I was curious about some quick things to check to fix this.
Also, I have a quick question on DNS servers. I've read a mixed bag of "You can use alternative DNS servers" and "You can NOT use an alternative DNS server" on Gigapower. Which is true?
Thanks!
ATTHelp
Community Support
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232.1K Messages
5 years ago
Hi, @JeremyBlake23.
Happy to hear that you are happy with your AT&T Fiber Internet services. We can help you get the most out of your Wi-Fi experience. Let's begin with a speed test, we have a site for you to check your current speeds. This test measures the speed between your computer and the Internet and can help you determine if you should take steps to improve performance. More instructions are on the site linked above in the first sentence. This includes information on how to check, optimize, and troubleshoot your speeds.
We advise that you do not use alternative DNS servers for AT&T Fiber Internet and allow it perform at its best. Does this information address your concerns? Make sure you come back and tell us how your speed test went, we would love to hear the results. Talk to you soon.
Ariel, AT&T Community Specialist
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JeremyBlake23
Contributor
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3 Messages
5 years ago
926 down and 865 up with a 14 ms ping while directly connected on my Mac.
242 down and 87 up on my iPhone. This used to typically run around 300/300.
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ATTHelp
Community Support
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232.1K Messages
5 years ago
Let's check the health of your network, @JeremyBlake23.
You can do so by downloading the Smart Home Manager to your device. The smart home manager is a free tool that simplifies and personalizes your experience. Please let us know if this tool helps you to improve your WiFi speeds.
Ariel, AT&T Community Specialist
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JeremyBlake23
Contributor
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3 Messages
5 years ago
It shows I could use a WiFi extender on the other end of my apartment. However, the above speed test of 242/87 was within 3-4 feet of my modem/router combo with nothing but a Netflix stream going at the time. That shouldn't cause an issue because it was also going during the above 926/865 speed test as well.
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ATTHelp
Community Support
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232.1K Messages
5 years ago
Thanks for coming back with those results, @JeremyBlake23.
A WiFi Extender will definitely help with the flow of your WiFi traffic. The more devices you have connected the slower your speeds will be. With a WiFi extender you can connect more devices with a smoother connection. Sometimes your home can have dead zones where the WiFi signal can not reach. Expanding your WiFi coverage and experience seamless wall to wall services. If you are ready, order your AT&T WiFi Extender now.
Ariel, AT&T Community Specialist
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