Contributor
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3 Messages
Locked out of email / Account compromised?
I have been using the same Yahoo email address for many years, probably at least 15 years. Last night before I went to bed I was shocked when I tried to login and the account said that I was entering the wrong password. All of my devices (2 phones, 5 computers) etc. were locked out. Because I used to get my internet through ATT, somehow this yahoo account got linked to my ATT account (I still have the same ATT account because I have several cell phones in the family linked to it).
When I try to see why I cannot login, it keeps sending me to the ATT site where I get lost in loops of "help" that provide no solutions. I know the correct password. It is programmed into several devices. Who do I talk to so that I can fix this? I receive MANY emails daily that I need to deal with, not to mention 15 years of data that I have stored there in old emails. I keep trying to go throught the internet problem trees on ATT.com, but they keep taking me to solutions that are not correct, and I never get to send an email to the help desk.
Thanks for any help you can provide
[Subject edited to reflect combined topics]
stormy36
Tutor
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4 Messages
11 years ago
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alundy
Teacher
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11 Messages
11 years ago
I got email at 3 am this morn but by 6 it wasnt working makes me wonder if they are afraid there have been some security breeches on their end and they are being pro active but not announcing it. very frustrating
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stormy36
Tutor
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4 Messages
11 years ago
I was looking for a press release warning of the possible breach.
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alundy
Teacher
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11 Messages
11 years ago
me too but i cant find anything except several posting on here that they have issues, but it took me a lot of looking to find this forum so not everyong would do it or there may be more to come as people check their emails Just hope someone gets back to us to help One person on one of the threads wasnt so encouraging.
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Cfmcom
Contributor
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1 Message
11 years ago
After numerous attempts, AT&T locked it due to too many log in failures. My account would not allow me to log in using the same password I have for years. Called support and they say account is pending and if I will pay $15 they will look into. Really??? Please help. Oh and I'm the main account holder and all my sub accounts can still access their e-mail.
[Subject edited to reflect combined topics]
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busymomofmany
Contributor
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1 Message
11 years ago
HELP! I have been locked out and can't get back in. I never changed my information. Now I'm locked out of my account for 24 hours AGAIN as I tried ALL DAY yesterday to log back in! Nothing I am doing is working. PLeASE PLEASE PLEASE Help. Thank you.
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alundy
Teacher
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11 Messages
11 years ago
More instances listed here of same thing in last day
http://sitedown.co/att
This is likely an ATT issue.
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ms_unicorn
Former Employee
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4.9K Messages
11 years ago
Hello, alundy!
I just wanted to let you know that I have received your private message and will be responding shortly. If you have any other questions or concerns, please let me know!
-Mariana
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ATTHelpForums
Community Support
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2.7K Messages
11 years ago
Hi Alida!
We received your private message, and one of our managers will be reaching out to you at the email address listed in your profile here on the forums.
Thanks,
Jenn S.
AT&T Social Media Manager
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brotayjax
Voyager
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2 Messages
11 years ago
I have been using the same att.net email address for many, many years. Yesterday afternoon, sometime between 2:30 and 3 p.m. I was shocked when I tried to login and the account said that I was entering the wrong password. All of my devices (2 phones, 2 computers) etc. were locked out. Because I used to get my internet through ATT, I have kept the free ATT email.
However, when I try to see why I cannot login, it keeps sending me to the ATT site where I get lost in loops of "help" that provide no solutions. I know the correct password. It is programmed into several devices. Who do I talk to so that I can fix this? I receive MANY emails daily that I need to deal with, not to mention years of data that I have stored there in old emails. I keep trying to go throught the internet problem trees on ATT.com, but they keep taking me to solutions that are not correct, and I never get to send an email to the help desk.
I believe I was hacked because I also can't seem to get the answers to my security questions correct. HELP!! Please...
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