Teacher
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13 Messages
AT&T.net Mail - Unable to sign-in / load chat/messenger
This problem started yesterday out of the blue...
I am able to log on to my att/net email account and use all of the functions except I am unable to load the chat and get signed on. When I click on the dropdown and select available, it says loading chat and then after 10 seconds or so goes back to offline. This is happening in both FireFox 19.0.2 and IE 8.
Thanks for any help you can provide.
Kevin
jamileh
Former Community Manager
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5.2K Messages
11 years ago
Great advice.
becjt - can you try this and let me know if it resolves your issue?
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becjt
Contributor
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2 Messages
11 years ago
updates Adobe and cleared history. Still Nothnig:( I'll check again at home tonight.
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jamileh
Former Community Manager
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5.2K Messages
11 years ago
Okay, let us know.
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ksenor
Teacher
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13 Messages
11 years ago
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plapello
Contributor
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1 Message
11 years ago
Same here. It stopped working, then out of the blue started to work again, and now just today stopped working again.
Somewhere, there is a link problem and the in mail shat is not communication with something.
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xanderj89
Contributor
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1 Message
11 years ago
The 'solution' above does not work for me either. Just starting recently within the past week, I have the same exact issue. Everything works fine in the email site (mail.yahoo.com) other than the messenger. It just says 'offline', and selecting anything else just causes it to load...and fail to load (goes back to just saying 'offline').
It occurs on multiple email-accounts (personal and work) on multiple computers (laptop at home, tower at work) on multiple browsers (firefox at home, IE at work). My flash player is up to date in every occurance, and I have tried the above suggestion of clearing the cache, to no result.
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rjnoonan
Tutor
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4 Messages
11 years ago
I have same problem. So where is the solution ATT?
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mascott2
Contributor
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1 Message
11 years ago
My chat/texting continues to say "offline". I have tried loading through IE, Safari, and Foxfire, my Adobe Flash is up to date, cleared cache and history, but still getting "offline". I was able to access a couple of times when I signed on to email through att.net, but now even getting to email that way, chat still doesn't work.
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jamileh
Former Community Manager
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5.2K Messages
11 years ago
Have you tried k9jdk's suggestion above?
If that does not help, I encourage you to contact Yahoo directly for help with this - http://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_MAIL_ML&page=contact
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jking206
Contributor
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2 Messages
11 years ago
I am having this same problem as well...cannot access from home or work. exactly as they have both described....shows me "offline" then click to make "available" it says "loading chat" for a while...then goes right to offline
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