Tutor
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3 Messages
Some packet loss and latency issues
I frequently have latency spikes when gaming on my pc. I have ATT fiber so speed are very fast when there's no spike. After doing some research I heard about potential packet loss and I ran a test. Here are the results. If I'm reading it right, my modem is fine, but when it goes to the hub closest to where I live the spike is happening there. Any help is appreciated!
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.9K Messages
5 years ago
Hi @ballgame!
Thank you for reaching out to us here! Did you disable IPv6 on your Gateway? We also suggest that you check your port configuration on your Gateway.
You can also view this article on Understanding Ping and Traceroute.
Let us know if you need anything else!
Yetty, AT&T Community Specialist
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ballgame45
Tutor
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3 Messages
5 years ago
Thanks Yetty! I disabled IPv6 and it's working great! I wish I had posted on the forums sooner!!
I even ran a few ping tests with IPv6 enabled and it had 100% packet loss every time. IPv4 had 0% every time.
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ATTHelp
Community Support
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231.9K Messages
5 years ago
Hi @ballgame45!
Glad to hear that disabling the IPv6 on your Gateway got your packet loss issue fixed. Please feel free to reach out to us here for any future need. Thank you for choosing AT&T!
Yetty, AT&T Community Specialist
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