Contributor
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1 Message
Cannot connect smart tv to internet
Have had my samsung smart tv since December 2012 and all has worked just fine. We just left for vacation for 10 days came home and now my tv will not connect to the internet. All of our other devices connect to the internet just fine, so definitely a problem with the tv internet only. We received an update form uverse while we were gone and wondering if that has something to do with it. anyone else have this problem?
Mit66
Tutor
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4 Messages
11 years ago
I was able to connect to Internet via iPhone' HotSpot/T-Mobile, accessed SmartHub - Netflix, and streamed a bit of the movie, just to test. ATT Technician came a couple days back, run some tests and told me i have great broadband connection. So, it seems to me that issue is with Motorolla router itself and the server.
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aviewer
Expert
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10.1K Messages
11 years ago
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thorn223
Voyager
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2 Messages
11 years ago
@afung49 - that worked perfectly. Thanks a lot!!!
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Mit66
Tutor
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4 Messages
11 years ago
afung49 - I tried this last night, and it's worked. thanks a lot.
I thing there was another push from ATT later last night because my wireless suddenly crashed. Had to reset.
ATT - if you read this - shame on you for creating this issue in first place and then not being proactive in fixing it. Technician came and left and did nothing. You could at least post a fix on your website
Samsung - shame on you for not being proactive in fixing this. You knew how to fix it yet when I sent you an e-mail you reply (in two days) was completely irrelevant. and noone contacted me as was promised. You could at least post a fix on your website
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tgrinstead
Contributor
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2 Messages
11 years ago
I have the same issue on my samsung 7000 series. Is this something I can do on my own or do I need a tech? What are the steps if this can be done on my own? Thanks!
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aviewer
Expert
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10.1K Messages
11 years ago
If you post a specific model, I will see if the manual is available & I can give you anything more specific about changing the DNS. THe value 8.8.8.8. is for Google & what I use in my computer.
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tgrinstead
Contributor
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2 Messages
11 years ago
Aviewer
Thanks-figured it out and now I can connect to the internet (at least the connection shows as established)! But now all of my apps are missing when I go to the smart hub and when I click on the web browser or other samsung items on the first page I just get a connecting circle and it never connects through.
Maybe I am still missing a step?
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mhenson2010
Contributor
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1 Message
10 years ago
i have had this same issue with my samsung smart tv ever since i switched my internet from cable to at&t every other device in my home would connect except my tv in living room.after countless hours on the phone with at&t and samsung blaming each other and me having to pay an additional $15.00 a month now for a service on my devices from a geek squad i do not want my problem still isnt fixed.i have just read this forum and i am going home tonight to try this fix with google 8.8.8.0 and see if it resolves my issue.if so i would love for anyone that reads this and knows anyone at at&t that i can actually speak with i would be very greatful for a phone number to call.
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aviewer
Expert
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10.1K Messages
10 years ago
mhenson2010 - I believe there is another step - You have to ID USA as the country in the TV, I will see if I can find that thread.
Found it - check out post 6 in this thread - http://forums.att.com/t5/Features-and-How-To/Samsung-Smart-TV-and-ATT-U-verse-seem-to-have-become/m-p/3846499#M40326
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chapmanrev
Contributor
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1 Message
10 years ago
I have no idea what that means. Do I need to buy a samsung usb lan adapter?
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