New Member
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21 Messages
Migrating ATT Fixed Wireless to All Fi
We were just sent a new All Fi hub with a letter saying we are being forced to migrate from our Fixed Home Wireless to the All Fi service. However there was no mention about how to do this with our current Fixed Wireless.
We have very bad signal strength at our country house, and our ATT Fixed Wireless has a booster antenna dish which receives the signal, passes it to our mode, then on to our wireless router. How is this going to integrate with the new All Fi hub? Will it still use the booster antenna?
I have a worrying feeling it's not compatible, which is a problem because, as I mentioned earlier, we have very weak tower signal here (1 bar on our phones). Can someone please explain what we need to do in our situation and what is the best course of action? Thank you
my thoughts
Former Employee
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22.4K Messages
19 days ago
No antenna for ATT AIR, you unbox, set up at various windows around the house to see which provides the strongest signal… on 2nd floor if have one would be recommended.
Besides ATT AIR 5G FWA product similar offerings are available from T-Mobile and Verizon if either provides a stronger signal to your address.
Otherwise may want to consider a local WISP if one covers your area.
https://broadbandnow.com
enter your zip code to find possibilities of ISPs in your area.
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JefferMC
ACE - Expert
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35.5K Messages
19 days ago
The All-Fi hub has an integrated antenna inside the unit and no external connectors for connecting an external antenna. It is intended to be placed near a window (better) or an exterior wall (usually adequate, especially if you follow the example from this Spectrum commercial: https://www.youtube.com/watch?v=pGrnC329YzE ) facing where you think the nearest tower is.
They're supposed to be qualifying addresses for AT&T Internet Air such that you shouldn't get one unless AT&T thinks you should get decent signal. OTOH, their maps may be a bit simpleminded and not take into account trees, etc. and sometimes they just do brain dead things like ignore the map data.
Try setting it up and see if you can get a connection with it. If you do, great. If you don't... you'll have to contact support. The number for Internet Air is 800-288-2020 and you should specifically ask for Internet Air up front to get to that team.
Good luck! Let us know how it goes!
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