3 Messages
Flashing Green Router Light
I received my BGW320 router yesterday. The power cord is plugged into the socket and the SFP cord is connected to the fiber outlet in the wall. The router box goes through the process of turning white, then green to indicate that it's setting up but it never turns to a solid green...just keeps flashing green. I confirmed my account set up is complete and have tried restarting multiple time, unplugging, etc. Any idea why the start up will not complete?
Accepted Solution
Official Solution
my thoughts
Former Employee
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22.3K Messages
7 months ago
Factory Reset the equipment by depressing and holding the reset button for 20 seconds
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cameronsdavis87
3 Messages
7 months ago
The red button on the back? I've done that about 5 times. Anything else it could be?
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ATTHelp
Community Support
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231.8K Messages
7 months ago
Hi cameronsdavis87,
Thanks for reaching out on the AT&T Community Forums! We'll happily help you learn what your Gateway lights mean and stabilize your Internet connection.
We can give you troubleshooting options to try on your gateway. You can try restarting and factory resetting your gateway. Here are the steps to restart:
Here are the steps to factory reset:
Also, the gateway status light chart that my thoughts provided should give you a good idea as to why the gateway is acting up. Please go through this article to understand your Gateway lights:
We recommend you to please go through this article to reboot your Gateway by following these below steps:
Let us know if this helps.
Happy to Assist!
Jennifer, AT&T Community Forum Specialist.
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my thoughts
Former Employee
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22.3K Messages
7 months ago
If the reset does not resolve then flashing green is waiting for activation of the ONT.
This was always performed by the tech, but as equipment was shipped to you for self install hopefully you have instructions how to activate the gateway ONT
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cameronsdavis87
3 Messages
7 months ago
Thanks everyone. I called the help line at 800-288-2020 and it was easily resolved in about 10 minutes. The tech was able to send a signal to my box and get it activated.
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marshray48
1 Message
7 months ago
I was facing the same issue. You can read the att support article https://forums.att.com/conversations/att-internet-features/how-to-restart-and-factory-reset-your-gateway/5defcdb0bad5f2f606a91ecd?source=ESSZ0SSPR00facsEM&wtExtndSource=20230929161853_AT%26T+Community+Forums__COMMUNITY_11450129781
Everything has been explained here.
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blakeblossom
1 Message
11 days ago
Hi @marshray48 the article that you've mentioned :https://forums.att.com/conversations/att-internet-features/how-to-restart-and-factory-reset-your-gateway/5defcdb0bad5f2f606a91ecd?source=ESSZ0SSPR00facsEM&wtExtndSource=20230929161853_AT%26T+Community+Forums__COMMUNITY_11450129781
Can you please mention what steps worked for you? I followed the whole article just like as mentioned but I'm unable to sort out my problem, and it's still there?
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