1 Message
ATT firewall blocking iDrive backup software
It seems the ATT Router I have, model BGW320-500 at version 4.25.4, is blocking my iDrive backup software. I believe it happened after an update was pushed out or some other security program was added. I can access the web site and my information but the application cannot. I have not done anything to my PC (Win10x64). I do not have any issues accessing any other sites.
Any settings I can do? Any other ideas?
ATTHelp
Community Support
•
231.9K Messages
1 month ago
Hi bdscoach,
We hear you and want to help.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, ( https://www.att.com/support/contact-us/ ) and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you,
Rob, AT&T Community Specialist
0
0