1 Message
Unlock Refurbished Phone
I recently bought a refurbished iphone SE 2020 edition off of the internet. It seems to be locked to att. When I submitted a request to unlock so I can use my own sim, the request bounced back and told me that IMEI for my phone was still unpaid. However, since I have just received my phone I cannot sign into an account to even attempt to pay off that balance to unlock the phone. How can I still get my phone unlocked?
FahadT
1 Message
13 days ago
You have to wait until the bill has been completely cleared.
In this case, you need to contact the original owner of the device, or if you've purchased it online through eBay or Amazon then you need to contact them for unlock.
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dwill05
ACE - Master
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10.5K Messages
13 days ago
You can’t find out who owes what on the phone, so you can’t pay it off yourself. Just have to hope that it gets paid off. Or talk to the seller to get it unlocked. Was it sold as an unlocked or unlock able phone.
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ATTHelp
Community Support
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231.6K Messages
13 days ago
Hello @FahadT,
We understand how important it is to have your device unlocked. Let's share the information you require.
Like the Ace mentioned, if the device was purchased from a third-party seller, you will need to contact the original owner for assistance in unlocking the device, or you can ask the original owner to contact us for further assistance.
Please refer to device unlock eligibility requirements for more information.
Let us know if the above information helps!
Thanks for visiting AT&T Community Forums.
Kelly, AT&T Community Forums Specialist.
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formerlyknownas
ACE - Sage
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117.3K Messages
13 days ago
My advice is return the phone. Refurbished parts may come up as locked, it may never be paid off. And AT&T isn't going to override it.
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