4 Messages
My phone is locked by att network
My phone is locked on the att network and I am outside the United States
I need to unlock my iPhone
The report shows that it is not in the database
IMEI：354058245689526
4 Messages
My phone is locked on the att network and I am outside the United States
I need to unlock my iPhone
The report shows that it is not in the database
IMEI：354058245689526
Accepted Solution
dwill05
ACE - Master
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10.5K Messages
13 days ago
You may well be out of luck. If the IMEI isn’t in the database, and the phone wasn’t used or registered on AT&T. All you could do is contact them and try to request they manually research the IMEI, but if you’re not a customer, they probably won’t do it. If you bought the phone from a third party, get them to unlock it or get your money back.
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shieryujj
4 Messages
13 days ago
If I can’t contact the third-party seller, my phone will never be unlocked.
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ATTHelp
Community Support
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231.7K Messages
13 days ago
Hello @shieryujj, thank you for reaching out to us with your concern, we're here to help get your device unlocked.
To answer your question, the original account holder needs to place the unlock request,
You will need to submit your request using our Device Unlock Portal (https://www.att.com/deviceunlock/), and your device must meet our Eligibility Requirements (https://www.att.com/support/article/wireless/KM1262649).
Make sure your device:
Next, if you still need assistance with unlocking your device, we recommend you to contact us via the support us link for us to help with the unlock request.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
We want to ensure the problem is resolved, and that is our top priority, we are here to help until we do so.
Thank you for contacting AT&T Community Forums.
Rachel, AT&T Community Specialist.
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formerlyknownas
ACE - Sage
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117.3K Messages
13 days ago
@shieryujj
If you bought from a 3rd party, they should unlock it for you.
If they won't or can't, you may have been scammed.
Did you buy from a website that guarantees your purchase be as advertised? Did you purchase with PayPal?
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shieryujj
4 Messages
13 days ago
@formerlyknownas OMG I think I got scammed I was told by people here in Singapore that I could buy this phone I didn't know that was the case so what should I do now I'm still a student@
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formerlyknownas
ACE - Sage
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117.3K Messages
13 days ago
😦
Very sorry.
What website did you purchase the phone through, eBay?
eBay guarantees that your phone be as advertised. If it was advertised it's AT&T locked, then it was. And you will have to go through the return process.
If it was advertised as unlocked, then you were lied to in the advertisement and you should dispute the sale
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shieryujj
4 Messages
12 days ago
@ATTHelp
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formerlyknownas
ACE - Sage
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117.3K Messages
11 days ago
The only way AT&T will unlock it for you is through the official unlock portal. The link has been provided (again)
https://www.att.com/deviceunlock/
If the portal denies unlocking then return the phone and get your money back
As a non-customer, they will not talk to you. The only valid proof of payment is between AT&T and a customer of AT&T. Or an authorized retailer of AT&T goods and services. Which you do not have. Your proof of purchase means nothing to them
(edited)
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