Android update LGV60

Hey @Tonytex, 

We see how important is to keep your device up to date, and let's get the help you needed. 

1. Check for Updates:Check for Updates:
   • First, ensure that your device is fully charged and connected to Wi-Fi.
   • Swipe down from the Notification bar and select Settings.
   • Scroll to and select System, then choose About Phone.
   • Select Software update, then tap Update now.
   • Follow the on-screen prompts to download and install the update.
   • Your device will automatically restart once the new software successfully installs1.
2. Vodafone-Specific Updates:Vodafone-Specific Updates: 
   • Since you’re using Vodafone in Portugal, it’s essential to check if they provide any specific software updates for the LG V60.
   • Visit Vodafone’s official website or contact their customer support to inquire about any available updates for your device.

Hope this helps! Feel free to revert for any further questions. 

Thanks for visiting AT&T Community Forums,
Gary, Community Forums Specialist.

Hi Gary

Thank you for the reply.

I did what you asked concerning going to the SOFTWARE UPDATE

It says I am up to date , but the Android version I have is 11, and I understand 13 is Possible.

I also went to a Vodafone center today and they informed me the software updates are not blocked by them....so if a phone has a update it does not matter what operator is being used.

Please what other solution or suggestion do you have to make this update a possibility.

Thank you 

Tony

Hi @Tonytex, 

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist.

🤦🏼‍♀️. Account specific support for a non-customer who lives in Portugal.  

@formerlyknownas 

you know reading this stuff is starting to give me a headache.  I swear ATThelp did not even read the thread.

Yes I have to agree with your opinion

Seems like a automated reply 

The sad thing is that I have a brick with me....should never have bought the V60

Never again .....this has been a lesson

I didn't want to make any negative comments, after all you picked the phone, but I owned a V60, I bought it cheap, there was nothing wrong with it as far as hardware and software. But it was not a great phone. The days when LG was ahead of everyone else in specifications are in the distant past. It's why they're out of the mobile business, they just could not produce a really solid phone anymore. 

Sorry.  I know it's a discouraging answer

@GLIMMERMAN76 

I understand that they don't have the direct message option so they are really rather useless on this forum. 

I assume they are tasked with responding to threads whether they have a useful response or not. Just like all other parts of this business they are essentially being paid for piece work.   

   I'm missing the days where they used to just rubber stamp the comments made by aces and move along.