Update CNAM for Company when we call an AT&T Customer

We're here to point you in the right direction to change your CNAM @jssmith.

We understand the impact this may have on your company. You will need to reach out to your service provider to change your CNAM. The reason you would need to contact your service provider is because they have the ability to change your CNAM and what the customers see's when you call them.

 If you have any more questions, please feel free to reach back out. Thank you for reaching out to AT&T Community Forums.

Marilyn, AT&T Community Specialist

I did and they updated it in the national cnam registry. If we call a landline it comes up correct. I had to call Verizon and t-mobile to update their databases and here I am contacting AT&T. Your cnam directory is not updated so how can that be fixed?

@ATTHelp I am having this same issue with the cnam displaying an incorrect name on AT&T phones although we have submitted a new name... Is there any way you could help out?

Hello @travissalat, we hope everything is going well with you!

Thank you for reaching out to us with your concern, and we are here to help. 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.  This means we won’t be able to look into account specific concerns.  To get the help you need for your Business Account, please review our https://bizcommunity.att.com/ and choose the best option to reach out to us. Thank you for choosing AT&T.
 

We want to ensure the problem is resolved, and that is our top priority, we are here to help until we do so.

Thank you for contacting AT&T Community & Forums,

Rachel, AT&T Community Specialist.

Hi Rachel @ATTHelp , we use a different phone service provider who has reached out to change the CNAM but it has not updated. Is there a number I can call or a submission form I can use to update directly with AT&T?

Hi Rachel @ATTHelp any updates?