Wireless Billing

Due to the security breach of ATTs system, my wireless phone number was released to the dark web. I was notified this by the Active Armor app provided by ATT. Being that I am not into having my identity stolen by the ineptitude of the ATT security system. I called customer service to find out what c

Hello, I have been a customer since 2007, and I upgraded my phone (4 phones for my family) a couple of weeks ago. I usually upgrade my phones because They always remove the activation fees every time I upgrade because of the loyalty program. This year, I asked in-store when I upgraded the phones abo

Hi, I bought a phone while at AT&T and paid off over time. This phone is now stolen, and I'm filing a insurance report for the incident. How can I retrieve my phone receipt from a closed account? For context, I already had my family plan owner searched his mailbox and there is no email receipt

When looking at my online data usage I see by some incoming texts it shows a small phone with the @ symbol and then states email to mobile. I'm not sure what that or who that would be. It has been happening for a couple of weeks and its about 5-6 in a row within the same second or seconds of each ot

Your employee at your AT&T branch added a number I did not know to my line. I just realized this situation and I don't want to pay the bill for that number that I never use and that doesn't belong to me. If this situation is not resolved, I will move my line, which I have been paying regularly f

I have opened a complaint with the BBB and FCC received calls from AT&T executive office and to date nothing has changed. While shopping at Target, we were approached by representatives of AT&T claiming they could lower our bill from $250 to $160 and upgrade us to three new phones.  Up

I would like to know why my plan cost has went up from $50 when i opened the account to $55 and now $60 a line. When i signed up with AT&T all my paperwork states my plans are $50 a line. My bill is now over $500 and is becoming unaffordable.

My mobile account is the primary account, we added my husband's line to the account two years ago after he had had a separate account for years. Can we untangle the two lines again so he is paying for his separately again?

My mobile account is the primary account, we added my husband's line to the account two years ago after he had had a separate account for years. Can we untangle the two lines again so he is paying for his separately again?

I've been struggling since December of 2023 to resolve a issue and every customer representative I speak to has another suggestion that sends me in loops that never get answered. me and my fiancé signed up for services in December of 2023 and with that ordered the s23 galaxy phones. for whatever rea