Phone & Device Upgrades

I just ordered an AT&T prepaid phone from Walmart's website. I popped the sim card from an old phone into the new one and it's not working properly.  The sim card also no longer works in the old phone.  I called AT&T customer service and they said that the phone wasn't properly sc

Since my old iPhone 11 was paid off, I qualified for a trade-in/upgrade to the iPhone 15. So I placed order online and received new phone right away, then followed all steps to return my old phone. A couple weeks later I received an email that my return was complete/received and I would receive a pr

I traded in two iPhones in July 2023. An 11 Pro and a 12 Pro. We dropped them off at the post office. I re received an email from them on July 25, stating that they had not received my trade-in as of yet, the iPhone 12 Pro. I called them right then and spoke with them and they told me that they had

I am very disappointed with at& . I had 5 lines with t mobile who I was with for 4 years I only paid 190 a month for all lines. I had recently cracked my phones but it was still usable when an at&t sales rep approached in a store and told us we cud switch pay the same amount or around and get a free

i am a first responder and do not have time to spend in a store or on the phone for hours at a time. i recently upgraded my phone to a samsung s24, however there is a lot of functionality that was lost when i upgraded from my S10, and therefore was trying to get the new iphone instead.  i miss

I spent an hour and 20 minutes on the phone with AT&T Customer Service with no resolution and my polite request to speak to a manager was agreed to but I never received the call I was promised. I have been an AT&T customer for 14 years with an average monthly bill of $425. In November 2022

I like most people have been seeing a message that states "Software Update Interrupted. No Update is available for your device at this time. Please try again in 24 hrs." This issue is directly related to AT&T and Samsung phones. Basically, every single Samsung phone on AT&T has this issue so

My phones last check for software updates was on March 17, 2024 & when I try yo update it, it says software update interrupted. Then then there is a choice for "continue update" but it won't let me click on it. I need my phone to update. It's a brand new phone. I have only had it 2 & 1/2 mo

I sent my phone back to AT&T as part of their Next Up program & was unpleasantly surprised when I received my next bill with a line item for "Damaged Device" & a charge for $500+. Note the phone was returned on-time, in perfect working order, & as per the instructions & return ki

I want to upgrade my phone, but I take alot of pictures and videos. I usually run out of storage. I did purchase Google 1 for more storage on my Samsung Galaxy a71 5g. How do I keep my phone number and transfer my contacts to new phone?